Senior Analyst

**ABOUT TEMENOS**

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

**THE ROLE**

The individual will support clients during implementation of the Wealth product, upgrade and production support.

**OPPORTUNITIES**
- You will understand Client’s technical and business requirement and in case of a Change Requests refer the Business requirement Document (BRD) by analysing the Functional and Technical Specifications
- You will be the Functional and Technical Analysis of Product specific features in Triple A Plus Product (Proprietary Software)
- You will conduct Technical Analysis of the performance problems in Sybase relational database management system in improving performance of the system
- You will conduct Analysis of Client version Sybase procedures, Java source codes for proposing work around and temporary fixes to Clients
- You will conduct In-depth analysis of available features in our proprietary software “Triple A Plus” (Proprietary Private Wealth Management Software of Temenos)
- You will be responsible to manage urgencies and business requirement, visit our Private Wealth Management Clients in Singapore and resolve their problems at bank premises
- Whenever required organize meetings with our customers (Fortnightly / Monthly / Adhoc) for providing update to their logged problems with Temenos.
- You will resolve the Priority1 issues logged by our client as per the time duration agreed in Service level Agreements.
- You will provide software solution / Training for issues reported by client on day-to-day to their problems.
- You will enhance system performance when required proactively by proposing solutions.
- You will work along with client closely, to monitor and troubleshoot any inconsistencies getting reported on the Triple A Plus product on daily basis.
- You will design and develop software automation tool / Utilities for correcting inconsistent data in Triple A Plus database tables.
- You will liaise with offshore support and product development team for bridging any gap related to client issues.
You will test the beta fixes provided by R&D, before delivering to clients and engage in active participation during UAT testing and production deployment.**SKILLS**
- You should have a Degree in Computer Science or related IT discipline
- You should have minimum 5 years’ experience in a Technical Helpdesk role or of relevant experiences
- You should have Strong analytical skills, organized, process driven and detail oriented.
- You should have technical knowledge required: Sybase, Java, Unix, C++, Knowledge on Private Wealth Banking
- You should have Good Interpersonal and Communication Skills
- You should have Strong analytical skills, organized, process driven and detail oriented.
- You should have Positive attitude towards challenges and proactive working skills.
- You should have Goal-oriented and self-motivated team player who works best in a collaborative team environment.

**VALUES**
- ** Care** for our customers by delivering exceptional service and ensuring their issues are resolved promptly.
- ** Commit**to continuous learning and development to stay up-to-date with product features and best practices.
- ** Collaborate**with cross-functional teams to enhance the customer experience.**:

- **Challenge**yourself to achieve everything you can at Temenos

**SOME OF OUR BENEFITS include**:

- ** Maternity leave**:Transition back with 3 days per week in the first month and 4 days per week in the second month
- ** Civil Partnership**: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
- ** Family care**: 4 weeks of paid family care leave
- ** Recharge days**: 4 days per year to use when you need to physically or mentally needed to recharge
- ** Study leave**:2 weeks of paid leave each year for study or personal development