Group Manager

5 days ago

Singapore ONLY (SINGAPORE) PTE. LTD. Full time

A pivotal role in ensuring the smooth and efficient operation of multiple outlets across Singapore. You will be responsible for overseeing and leading a team of Outlet Managers and Aestheticians to provide exceptional service, uphold our high standards of customer satisfaction, and achieve overall sales targets and revenue goals.

**Job Responsibilities
**Team Leadership and Development**:
Lead, motivate, and mentor a team of Outlet Managers and Aestheticians.

Set clear performance expectations, conduct regular performance evaluations, and provide feedback and coaching to enhance team members' skills and capabilities.

Foster a positive and collaborative work environment that promotes teamwork, growth, and a commitment to excellence.

**Operational Excellence**:
Ensure that all outlets operate efficiently and effectively, adhering to company policies and procedures.

Monitor and analyze outlet performance metrics, such as revenue, customer satisfaction, and staff productivity, and implement strategies to improve results.

Collaborate with Outlet Managers and Operation Manager to optimize scheduling, inventory management, and resource allocation.

**Sales Target and Revenue Management**:
Develop and execute strategies to achieve and exceed overall sales targets and revenue goals.

Analyze sales data and market trends to identify opportunities for growth and revenue maximization.

Work closely with the sales and marketing teams to drive sales initiatives and promotional campaigns.

**Customer Service and Quality Assurance**:
Uphold and enforce the company's commitment to delivering exceptional customer service and maintaining high-quality aesthetic treatments.

Address customer feedback, complaints, and concerns promptly and effectively, working with the team to find solutions that exceed customer expectations.

**Training and Development**:
Implement training programs and initiatives to enhance the skills and knowledge of Aestheticians and Outlet Managers.

Stay updated on industry trends and best practices to ensure our services remain cutting-edge and in line with market demands.

**Budget and Financial Management**:
Collaborate with the Finance team to develop and manage budgets for each outlet.

Monitor financial performance, identify cost-saving opportunities, and contribute to revenue growth strategies.

**Requirements**:

- Bachelor's degree in Business Administration, Management, or a related field (preferred).
- Proven experience in a managerial role within the aesthetic or beauty industry.
- Strong leadership, communication, and interpersonal skills.
- Ability to motivate and inspire a team to achieve their goals.
- Exceptional organizational and problem-solving abilities.
- Customer-centric mindset with a focus on delivering outstanding service.
- Knowledge of aesthetic treatments, products, and industry trends is a plus.
- Solid communication & presentation abilities in Mandarin to liaise with Mandarin speaking Aestheticians and Outlet Managers.
- Ability to work in a fast-paced and dynamic environment.

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