Partnership Operations Manager

**About Zenyum**

Zenyum is one of Asia’s largest consumer brands in the making.
**We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to
**create a place that you will want to show up for every single morning**, and create products that make you smile more.

**Join us in our mission to spread smiles across Asia**

**Partnership Operations Manager**

Shape Zenyum into one of Asia’s most loved dental brands working with an ambitious and smart team to drive our Dental Partnerships side of the business. Working with our VP of Partnerships APAC, you will help drive brand excellence and business growth across our network of partnerships in nine markets. Based in our Singapore office, help drive our design route and plans of engagement with new and existing partners to create business opportunities for growth across the partnerships channel, and build a ecosystem that allows us to drive additional business opportunities with our dental partners. You will work closely and have the support of the HQ Product and Marketing departments and the local sales team to drive both technical and business performance.

At Zenyum, we welcome new creative ideas and flexibility, thus you'll be free to explore additional tools and models to engage our partners and help grow the partnerships network.

Help us make Asia Smile More

**Your responsibilities will be plentiful**:

- **Product & Operations**: You will build, drive and monitor the most efficient processes end to end across our partners and our operations to maximize customer love and efficiency.
- ** Customer Experience**:You will represent the dentist's point of view and build journeys and customer experiences through our partners to make it the most exciting and differential in the market.
- ** Coordination**: You will be the connection belt across the company, meaning you will need to coordinate with our Product and Marketing team, internal Dentistry team and local market sales team to ensure the best possible client journey.
- ** Marketing and Communication**:Working with VP of Partnerships, you will coordinate our dental marketing strategy, bringing dental industry experience and insights to bridge our regional marketing strategy into the local markets, and implement professional communication processes into our partner network.
- ** Partner Clinic Support & Community**:You will help build an ecosystem and process that allows us to grow a dental community around the Zenyum brand. Collaborate with dentistry and marketing teams to plan our calendar of events and develop programmes.
- ** Insights Generation**: You will provide strong opinions and insights to internal stakeholders and external partners, task to work with the teams to identify key challenges in (1) our in clinic customer adoption and engagement process, (2) our product and service to clinics (3) our professional ommunication to partner doctors and dental community.

**You're a fit for this position if**:

- You are a full on** team player**. Here we “row” altogether with one focus and one direction, we never leave anyone behind and that gives us the extra strength. As they say “culture eats strategy for breakfast”
- You are** driven by results **and have a need to get them independent of the circumstances
- You are** accustomed to pressure** and enjoy the thrill of the ride. If you have successfully navigated the pressure of delivering results constrained by time, if you have overcome challenges to you or your team performance you will fit right in
- You are **technical in your approach** and have experience or passion to design operational flows that improve the customer experience and the efficiency of our joint organizations
- You are **people driven**. If your experience and your enjoyment at work are connected to spending time with other people and seeing them grow professionally
- You **don’t avoid conflict** and the need to give value feedback to our own internal teams and the partners. We want and need a person who can handle giving realistic input to help others perform better and this requires strength and commitment

**We'd love to see that**:

- Minimally **5+ years** of relevant experience in **partnerships management, product management, or key accounts management**:

- ** Strong and tactful communicator**, with excellent** negotiation** and **stakeholder management** skills to develop rapport and longstanding relationships with client portfolio
- Positive attitude in fast-paced startup circumstances and a strong team player working with excellent teammates of different nationalities
- Strong communica