Senior Application Support Specialist

5 days ago

Singapore MUNICH MANAGEMENT PTE. LTD. Full time

Business Solutions II delivers business value through the management of traditional IT products including execution of change projects outside of the digital innovation (Business Technology) space. Owns the key relationships across business domains representing all IT service functions.
- and change management (e. g. patches) and (limited) product enhancements. As member of our global AMS team of Service Managers and Application Support Specialists you also work very closely with our external service provider in an offshore sourcing model which is standardized with regards to processes, roles, etc. In addition supporting tools, agile development methodology (MR Essentials 2.0) and ITIL methodology (MRSNOW) are used.

**YOUR JOB**
- Taking over internal product responsibility for IT products or product groups
- Escalation management regarding tickets or general issues, set up alignment calls with customers
- Being responsible for or participation in the planning, managing and reporting of all global cost elements of the service budgets as well as verification of monthly invoicing
- Advising business departments or IT colleagues on service offerings
- Collaborating in transition projects and in the further development of the service in general
- Knowledge Management: creating and maintaining procedures for existing processes and documentation
- Ensuring compliance based on internal and external regulations

**YOUR PROFILE**
- University degree in IT or business information management or equivalent qualification
- Sound IT software development and cloud infrastructure experience as well as quality and result orientation
- Knowledge and experience in maintaining SAP products and modules
- Experience in managing external service providers ideally in an offshore model
- Ability to think in a global meta-organizational as well as networked manner
- Talent in capture things quickly as well as structure and orchestrate topics
- Strong planning, coordination and organizational skills to ensure smooth AMS processes and as well to assist the Service Manager or the customer directly
- Flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas
- Confidence, assertiveness and strong commitment
- Fluent command of Business English

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