Assistant Experience Manager

1 week ago


Singapore HUONE Singapore Full time

**_Summary - Great workplace, Awesome team, Basic + Commission + Performance Bonus_**

**Job Purpose**

HUONE Singapore is an extremely cool meeting space located centrally at Clarke Quay, with an adjoining restaurant and bar. Our mission is clear, we want to provide the best hospitality possibly to guests of HUONE regardless of the space that they are using.

Role is also known as Guest Experience Manager
- Be an Ambassador of HUONE
- Responsible for the overall guest experience related to Event rooms & Reception
- Work closely with event coordinators to review events booking and ensure proper set ups are in place for the events
- Making a great first impression at reception prior to start of events
- Responsible for Audio Visuals and maintenance of all event rooms and common areas
- Partner with kitchen team to ensure the adherence of dietary requirements for HUONE’s guests
- Follow all safety and sanitation policies when handling food and beverage
- Assist Operations Team in providing extraordinary service during break time at MAKAN Area
- Upkeep the presence and cleanliness of all areas
- Handle guest concerns by reacting quickly and professionally
- Supporting problem resolution and decision making

**Job Details**
- Sec / Diploma would be great but not a requirement, experience is the most important
- Hygiene Pass /Certification would be great but not a requirement
- 1-3 years of customer service / client servicing / hospitality experience would be beneficial
- Strong interpersonal and problem solving skills
- Excellent communication and organisational skills
- Ability to work well under pressure in a fast paced environment
- Detail-oriented and observant with a focus on guest needs
- Ability to work independently and cohesively as a team player as well
- Fluent in English

**We offer**:

- A growing company with an international presence (Denmark & Finland)
- Relaxed company culture where we don’t take ourselves too seriously but we take our job very seriously
- Working environment in an exciting and fun venue with a team
- Benefits include daily lunch and coffee/tea and refreshments
- Competitive salary with a possibility to yearly raises through good performance and monthly incentive

**Salary**: $2,900.00 - $3,400.00 per month

**Benefits**:

- Food provided
- Health insurance
- Professional development

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus



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