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Executive, Order Desk

3 weeks ago

Clementi, Singapore SATS Full time

**About us**
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities**
- Ensure customer information (addresses and billing information) and specifications of items to be purchased are in the system.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Verify customer and order information for correctness.
- Check inventory records to determine availability of requested items.
- Prepare delivery orders / invoices.
- Direct specified departments or units to prepare and deliver orders to designated locations.
- File copies of orders received, or post orders on records.
- Receive and respond to customer complaints.
- Communicate with internal business units and external suppliers for supply of raw materials
- Assist Team in solving problems for fulfilment of orders.
- Performs additional duties or take on projects when required

**Key Requirements**
- Minimum GCE-O Levels
- Customer service experience or related customer fronting roles
- Experience with order processing, order fulfilment and reporting.
- Experience with S4HANA or SAP is an advantage.
- Attention to details and meticulous in placing orders and filling out reports.
- Strong verbal and written communication skills
- Ability to take on ad-hoc duties and adopt to day-to-day operational changes.
- Collaborative and an excellent team player with great interpersonal skills.
- Demonstrates integrity in all actions and decisions.

Job Reference: SATS01301