Catering Services Manager
6 days ago
***Key Responsibilities**:
- Plan, organize, and supervise the day-to-day catering operations including menu planning, event coordination, and service delivery.
- Lead, train, and manage catering staff including chefs, service crew, delivery personnel, and logistics coordinators.
- Maintain excellent customer relations by understanding client requirements and ensuring service excellence.
- Monitor food preparation, quality control, portion standards, and presentation in accordance with company and NEA/SFA standards.
- Develop and implement SOPs for catering processes including hygiene, food safety, and event execution.
- Coordinate with suppliers, vendors, and internal departments to ensure timely and cost-effective procurement and logistics.
- Manage catering budgets, pricing strategies, and inventory control to optimize profitability.
- Oversee event setups, on-site catering logistics, and post-event service reviews.
- Handle client feedback and resolve complaints professionally and efficiently.Ensure compliance with all relevant government regulations including food hygiene, labor laws, and safety requirements.
**Requirements**:
- Diploma/Degree in Hospitality Management, Culinary Arts, Business Administration, or a related field.
- Minimum 3-5 years of experience in catering management or hospitality operations.
- Strong leadership, organizational, and customer service skills.
- Proficiency in operations planning, cost control, and staff management.
- Familiarity with HACCP, NEA, and SFA food safety requirements.
- Ability to manage multiple events and clients in a fast-paced environment.
- Excellent communication and interpersonal skills.
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