Business Analyst

2 weeks ago

Singapore SGX FX SYSTEMS SINGAPORE PTE. LTD. Full time

Desired Qualities

1. Basic understanding of FX concepts, industry and financial markets.

2. Experience in trading/sales trading/account management in Equities, FX, Digital Assets or Fixed Income markets preferred.

3. Interest in a Customer focused role with an emphasis on creating long lasting partnerships.

4. Basic understanding of product management, including defining a Minimum Viable Product and feature commercialization.

5. Interest in technology and problem solving.

**Job Description**:

- New Client Implementations

1. Co-ordinate and run project kick-off's for clients new to the MaxxTrader system and environment.

2. Assist in defining business requirements through client discussions and translate them into technical specifications for development teams.

3. Design functional solutions & user workflows and document Functional Specifications.

4. Formalize the business requirements (using Confluence Project Page and JIRA user stories) document analysis, requirements workshops, business process descriptions, use cases, scenario analysis and coach business stakeholders and peers.

5. Liaise and build relationships across different stakeholders in terms of managing expectations.

6. Participate actively in client expectation management.

Mature Clients

1. Actively work on mature clients, understanding their use of the system and checking in periodically.

2. Work with internal support teams when production issues occur and ensure good communication with clients at all times.

3. Contribute to internal planning, delivery, and communication with clients.

4. Attend demos for new functionality provided, and project catch-ups with clients.

Strategic Initiatives

1. Help define MaxxTrader's Customer Strategy.

2. Provide insight and input into MaxxTrader’s ROE's on client communications.

3. Help drive change and efficiency in client implementations and maintenance.

4. Provide viable and innovative solutions to improve operational efficiency within the team and for cross functional operations,

standardization, and user experience and deliver business initiatives.

Analytics & Reporting

1. Assist in Sales & business development process by generating client trading analytics report.

2. Analyze clients trading activity to offer solutions for achieving best execution.

3. Prepare, Analyze and Distribute custom trade analytics reports for Monthly Trading Data to clients and partners.

4. Help create, update, and maintain the trade reporting dashboards for the Executive and Management teams.

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