Deputy Director, Migrant Workers Employment Claims
3 days ago
**Job Responsibilities:
The job holder is responsible for carrying out TADM’s role of providing fair and expeditious resolution of salary and contractual employment claims between migrant workers and their employers through a holistic case management approach. This involves:
(iii) Developing strategies and measures to help migrant workers and their employers resolve salary disputes upstream without claims lodgement and avoid future disputes;
(iv) Facilitating MOM services for migrant workers where required, such as special pass issuance;
(vi) Establishing partnerships and collaborations on case management with internal and external stakeholders and partners, and representing TADM on migrant workers matters;
(viii) Building capabilities in systems and processes for effective and efficient case management and sensing.
The job holder will lead and manage about 50 staff in four teams, and report to the General Manager of TADM.
**Job Requirements**:
- A tertiary qualification
- Minimum 10 years’ experience in high caseload operations management
- Strong leadership skills with experience in managing large teams
- Strong strategic and critical thinking and analytical skills
- Excellent collaboration and engagement skills to work effectively with internal and external stakeholders at all levels
- Good team player with strong interpersonal skills
- Able to communicate and write effectively
- Good knowledge of employment legislations, tripartite guidelines and advisories, and contract law
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