Analyst, Product Delivery

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Analyst, Product Delivery

Overview

About Product Delivery

Product Delivery (PD) function is part of Customer Delivery that is responsible for determining and assessing product delivery readiness in conjunction with Product and Engineering team. PD leads the implementation of new and complex products/platforms and standardizes the process for future implementations that can scale. PD also acts as the knowledge expert on Mastercard Products and services during implementation projects and appropriately support internal and external customers.

Product Delivery Integration Team is a pivotal part of PD that partners with Customer Solution Centres (CSC) to support and contribute to pre-sales, solution definition and project manage all solutions initiated from CSC.

Role
- Responsible for interacting with cross functional teams, Customer Solution Centres (CSC) across Asia pacific markets and external customers to understand solution requirements
- Analyse captured requirements and support Product and Sales teams in formulating delivery Solution assessment document
- Liaise between the business and IT, eliciting and translating external and internal customer needs into IT objectives, identifying possible solutions, and defining project requirements
- Conduct gap analysis and feasibility study with support of Product teams and other SMEs
- Perform comprehensive assessment on solution scope to ensure MC product and services can seamlessly deliver on the scope, ensuring necessary readiness
- Work with implementation teams to create overall implementation plan including initiation, planning, system configuration, test strategies, production movement and operation handover
- Conduct workshops / training sessions for internal teams to provide details on CSC deals and enable them for implementation
- Lead and project manage CSC projects for end-to-end implementation
- Distribute project status report and manage stakeholder meetings
- Closely track project schedule, risks, scope creep and any other event that impacts project

All About You
- Excellent understanding of Payments domain covering Authorization, Clearing and Settlement
- Working knowledge eCommerce, tokenization, digital payments
- Outstanding skills on requirements management and creating high quality business requirement documents, Statement of work, Solution Scope document etc.
- Extensive experience contributing to and managing the delivery of integrated solutions, including developing delivery framework for CSC projects
- Basic project management skills to lead complex projects
- Having a technical bent of mind and product delivery mindset - necessary to deliver end to end solutions across different customer landscapes, from green field requirements to final business launch
- Ability to work as a member of a matrix based diverse and geographically distributed project team
- Experience working across multiple levels, functions, and regions; able to clearly communicate complex technical and business information in an easy-to-understand manner; able to effectively deliver messages both verbally and in writing
- Strong communicator and collaborator
- Occasional travel may be required

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.