Production Support Engineer

2 weeks ago

Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

**Key Responsibilities**

**1. 24x7 Operational Support**:

- Ensure continuous system availability and lead system recovery during outages.

**2. Technical Expertise**:

- Investigate and resolve complex technical issues efficiently.

**3. Proactive Monitoring and Automation**:

- Monitor system health checks and detect issues early.
- Automate routine monitoring tasks to enhance system stability and resiliency.

**4. System Maintenance and Growth Management**:

- Perform regular health and capacity assessments for the production environment.
- Address growth from Business-As-Usual (BAU) and project-related demands.

**5. Incident Management**:

- Oversee end-to-end incident handling, including investigation, service recovery, and follow-up actions.
- Collaborate with various stakeholders to resolve incidents within agreed SLAs.

**6. Collaboration with Infrastructure Teams**:

- Partner with Middleware, Database Administrators (DBAs), and System Administrators (SAs) to troubleshoot and maintain infrastructure.

**7. Application BAU and Projects**:

- Manage BAU tasks such as Disaster Recovery exercises, responding to audit queries, and updating SOP documentation.
- Handle system upgrades for End-of-Service/End-of-Life (EOS/EOL) components.

**8. Governance and Compliance**:

- Enforce strong governance for Change Management, Data Protection, and Privileged ID access control.

**9. Shift-Based Work**:

- Provide on-site operational support according to a 5-day weekly shift roster.
- Compensatory weekdays off are provided for working on weekends or public holidays.

**Skills and Requirements**

**- Technical Proficiency**:

- Expertise in problem detection, troubleshooting, and automation.

**- Communication**:

- Ability to collaborate effectively with cross-functional teams and business stakeholders.
- Excellent incident reporting and documentation skills.

**- Adaptability**:

- Comfortable working in a high-pressure, 24x7 environment.
- Willingness to work flexible shifts and handle critical system events.

**- Governance Awareness**:

- Familiarity with change management processes and compliance standards.

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