Front of House Staff

2 days ago

Outram, Singapore The Platform Collective Pte. Ltd Full time

**Key Responsibilities**:
**1. Customer Service**:

- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Assist guests with inquiries, reservations, and special requests both in person and over the phone.
- Address and resolve customer complaints promptly and effectively.

**2. Reception Management**:

- Oversee the reception area, ensuring it is tidy, well-organized, and welcoming.
- Manage the check-in and check-out process for guests, ensuring accuracy and efficiency.
- Handle cash transactions and maintain accurate records of all financial dealings at the reception.

**3. Coordination and Communication**:

- Liaise with other departments (e.g., kitchen, housekeeping, security) to ensure smooth operations and excellent service delivery.
- Communicate effectively with team members to share information and updates regarding guest preferences and special requests.

**4. Reservations and Bookings**:

- Confirm reservations and update booking systems with accurate information.
- Coordinate seating arrangements and manage waiting lists to optimize table turnover.

**5. Administrative Duties**:

- Maintain accurate records of guest interactions, complaints, and feedback.
- Order and manage front of house supplies, ensuring necessary items are always in stock.

**Requirements**:

- **Experience**: Minimum of 2-3 years of experience in a front of house role, preferably in the hospitality industry.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using reservation and point-of-sale systems.

**Personal Attributes**:

- Friendly and approachable demeanor.
- High level of attention to detail.
- Strong problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.

**Job Types**: Full-time, Part-time

Pay: From $2,100.00 per month

Expected hours: No more than 44 per week

**Benefits**:

- Additional leave
- Health insurance

Schedule:

- Day shift
- Holidays
- Shift system
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person

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