Host/Hostess

Key ResponsibilitiesGuest Relations & Service

• Greet and welcome guests warmly upon arrival.
• Manage reservations, walk-ins, and seating to ensure efficient service flow.
• Provide accurate wait-time estimates and keep guests informed while waiting.
• Escort guests to tables and ensure they are comfortable before service begins.
• Assist with menu guidance, answer basic questions, and direct guests to servers or bar staff when needed.
• Handle guest inquiries and complaints professionally, escalating to FOH Manager where necessary.
• Build rapport with guests, encouraging repeat visits and guest loyalty.

Operational Support

• Manage the reservation system, phone lines, emails, and online booking platforms.
• Maintain an accurate waitlist and manage guest expectations during peak times.
• Coordinate with servers, bartenders, and FOH team to ensure smooth service transitions.
• Keep the front entrance, host stand, and waiting area clean, organized, and presentable at all times.
• Assist with service support tasks when required (e.g., resetting tables, delivering menus, helping with water service).

Team Collaboration

• Work closely with the FOH Manager to ensure seating plans are efficient and staff workload is balanced.
• Communicate effectively with servers and bar staff regarding new arrivals, guest preferences, and special requests.
• Support the team in maintaining service standards and following SOPs.

Requirements

• Previous experience in hospitality or customer service preferred.
• Strong interpersonal and communication skills.
• Well-groomed, professional appearance, and friendly demeanor.
• Ability to multitask and remain calm under pressure.
• Basic knowledge of reservation systems and POS preferred (training provided).
• Flexibility to work evenings, weekends, and holidays.
• Positive, guest-focused attitude with a passion for hospitality.

Key Attributes

• Warm, approachable, and confident personality.
• Excellent organizational and multitasking abilities.
• Strong sense of teamwork and willingness to support other roles when needed.
• Professional, reliable, and adaptable.

Staff Perks & Benefits

• 5-day work week.
• Salary based on experience.
• Annual Leave: 7 days (Year 1), 14 days (Year 2), 21 days (Year 3 onwards).
• Medical benefits (upon confirmation for full-time employees).
• Late-night transport allowance for shifts ending after midnight.

Job Type: Full-time

Pay: From $2,800.00 per month

Benefits:

• Food allowance

Work Location: In person