Cvp Ivr Developer

1 day ago

Singapore Consilium Software Full time

**Job Location**:Singapore

**About Consilium Software**:
Founded in 2007 in Singapore, Consilium Software and our Uni digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 5 billion-plus interactions each year, simplifying the management of voice, video, and digital channels. Our solutions go beyond omnichannel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots, and Robotic Process Automation (RPA.)

Consilium Software is incorporated in Singapore, with software development and engineering labs in India, and subsidiaries and branch offices in **Malaysia (Kuala Lumpur), Taiwan (Taipei City), Indonesia (Jakarta), Thailand (Bangkok), Australia (Melbourne) and Canada (Toronto.)**

**Requirements**:

- Immediate joiner for Singapore location, holding a valid passport.
- 3 to 5 years experience in the Contact Centre Technologies specific to Cisco UCCE/UCCX 12. X product suite in the area of CVP, IVR, ICM, CTI integration
- CVP Development with Consilium products - UniAgent-CTI, UniCampaign-List & Campaign Management, UniVCx
- Experience with vendors like Cisco, UCCE, UCCX, PCCE, Calabrio, Amazon Connect, Genesys, etc.
- Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API.
- Well-versed with SQL Queries and MS SQL Server database.
- CVP Reporting - Development of reports using CUIC reporting tool for both ICM DB and CVP-DB.
- Well-versed with Cisco CVP Architecture - Call Server, Voice Gateways, and Voice Browser.
- Solution Designing and Analyzing the IVR Call Flows.

**Technical Qualifications**-:

- B.Tech or equivalent education and experience.

**Other Factors**

1. Dynamic, motivated and self-driven

2. Good communication skills

3. Team Player

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