Executive, Operations

2 weeks ago

Downtown Core, Singapore Cigna Full time

The incumbent will be part of the Singapore Operations team who will support the Business Development and Client Management team in all aspects of account acquisition and maintenance to ensure maximum effectiveness of internal processes and communication and guarantee optimum service.

Main Duties/Responsibilities
Act as key contact to brokers and clients for defined book of business in relation to the quotation preparation and implementation setup stage
Take ownership of Group Insurance Policy Set-Up in system and Policy Agreement by ensuring internal processes are followed and deadlines are met
Provide support to the Business Development team by ensuring that all new and renewal business cases are implemented accurately and in a professional manner
Ensure that addition and termination of insured members are processed within timeline.
Identify process gaps and continuous process improvements across Operations and other teams
Maintain Salesforce data record and generate sales reporting
Maintain and update process related documents
Provide business requirements for system enhancement and perform related UATs.

Education/Professional Qualifications Required
A-level qualification required

**Relevant insurance certification**: BCP, PGI and HI
3-5 years’ experience in sales administrative functions
Minimum 2 years’ experience in a team environment
Used to meeting tight deadlines and managing priorities under pressure
Knowledge in Sales/Health Insurance or Brokerage background preferred

**Skills**:Excellent communication skills in Mandarin and English, both verbal and written
Strong influencing and negotiating skills
PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook
Good time management and able to prioritize tasks with mínimal supervision
Self-motivated with strong sense of ownership

**Enterprise Competencies Required (top 3-5)**:
Customer Focus
Interpersonal Savvy
Problem Solving
Priority Setting
Organizing

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

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