Guest Services Supervisor

2 days ago

Singapore HOI HUP NOVENA PTE. LTD. Full time

**JOB SUMMARY**

**DUTIES AND RESPONSIBILITIES**
- Effectively supervise and support the day to day operations of the front desk.
- Ensure all tasks assigned by superior are completed in timely manner, and any outstanding tasks are properly communicated to the Duty Manager/Front Office Manager on duty.
- Responsible to keep all Front Office Standards and Procedures in line with Marriot Brand Policies.
- Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure all guests positive and constructive comments are passed onto the Duty Manager on duty when necessary.
- Manage all aspects of customer service during the shift in conjunction with, and in the absence of, the Duty Manager/Front Office Manager
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
- Use every opportunity to promote hotel facilities and maximize hotel revenue.
- Supervisors are to be able to motivate the junior staffs to upsell and promoting hotel rooms and other outlets in the hotel
- Must be able to coach and train junior staffs
- Must be very familiar with Marriott Bonvoy program
- Must be very familiar with Upsell strategies
To carry out cashier duties includes collect payment upon check in / check out

**JOB SPECIFICATION**

Educational /Academic School, Diploma or Equivalent

Requirements: High College/University degree

Experience: Preferably 2-3 year experience in similar field

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