Customer Experience Coordinator

5 hours ago

Singapore CHINESE IS EASY PTE. LTD. Full time

At **Chinese Is Easy Pte Ltd**, we believe that _learning Chinese doesn’t have to be difficult — it just has to be done right.We’ve helped students from primary to junior college transform their Chinese results — even those who had once given up hope. Through focused guidance, proven methods, and a strong belief in every child’s potential, we’ve seen countless “F” students turn their results into “A”s — sometimes within weeks before major exams.

As we grow, we’re looking for a **passionate and organised individual**to be the operational heart of our centre. This isn’t just an admin or support role — you’ll be a key pillar ensuring that our students, parents, and teachers enjoy a seamless and exceptional experience every single day.

If you thrive on making things happen, love connecting with people, and want to contribute to something meaningful, we’d love to meet you.

**Your Role: Where You’ll Make a Difference**:
**✨ Drive Student Success**
Be the first point of contact for parents and students. Understand their needs, share the transformative impact of our programmes, and coordinate consultations with our academic team.

**Master Centre Operations**
Take full ownership of the centre’s day-to-day operations — from managing student records and handling payments accurately to ensuring that the learning environment is well-organised and welcoming.

**Build Meaningful Relationships**
Be the bridge between parents, students, and teachers — providing thoughtful, professional support in both **English and Mandarin**. Your empathy and communication will help families feel confident and cared for.

**Champion Improvement**
We value initiative. You’ll have the opportunity to identify gaps, propose solutions, and help us continuously enhance the student and parent experience.

**What We’re Looking For**:

- Minimum **Diploma qualification,**has **experience**in customer-facing, administrative, or operational roles.
- Excellent command of **English and Mandarin**(both written and spoken) to communicate effectively with students, parents, and teachers.
- Strong attention to detail, excellent organisation, and a proactive mindset.
- Warm, professional demeanour with outstanding interpersonal and communication skills.
- Tech-savvy and comfortable using digital tools to streamline work.
- (preferred) Experience in education or customer service with a genuine passion for helping others grow.

**Why Join Chinese Is Easy**:
At Chinese Is Easy, we don’t just develop students — **we develop people**.

**Growth Opportunities**- A clear career path towards _Centre Manager _for high-performing team members.
**Training & Mentorship**- Learn our proven systems, communication strategies, and leadership mindset.
**Performance-Based Rewards**- Be recognised and rewarded for your impact on student and centre success.
**Purpose-Driven Culture**- Join a close-knit, supportive team where your work directly contributes to changing lives.

**Ready to Build a Career That Matters?**:
If you’re excited to be the backbone of a passionate education team that transforms students’ lives, we’d love to hear from you.

**Application for Customer Experience Coordinator - [Your Name]**

Include:

- Your updated CV
- Current and expected salary
- Contact details

**Chinese Is Easy Pte Ltd — Turning Challenges into Confidence, One Student at a Time.

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