Restaurant & Bar Manager
2 weeks ago
The Restaurant & Bar Manager (R&B) is responsible for the daily management of all F&B outlets; Restaurant, Bar, In-Room Dining, Meeting venues and Pool Bar. He/she will lead and motivate the F&B team to provide exceptional F&B experiences. The R&B Manager shall monitor the food & beverage service and ensures delivery of food & beverage quality are consistent at all times. He /she will also drive the ALL Loyalty Program to achieve the desired goals.
The R&B Manager plans, organizes and direct the overall outlet operations, administration, marketing and promotion of the outlet, and is responsible and accountable for its profitability and revenue generation.
**Operation Duties**:
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
- Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
- Build a good relationship with guests and remember individual guest’s names and their preferences to extend a personalized service
- Handle guests’ complaints and comments tactfully and efficiently
- Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
- Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
- Ensure that LQA Standards, health, safety and security procedures are in place in the outlet
**Knowledge and Experience**:
- Diploma in Hotel Management or equivalent
- Minimum 2 years of experience in a similar capacity or management level
- Has strong knowledge on F&B trends
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
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