Visitor Service Officers

5 days ago


Singapore KEPLER HUMAN CAPITAL PTE. LTD. Full time

Our client is a government agency and they operates a gallery that presents opportunities to educate and raise public interests through multimedia and interactive stations. The visuals are presented in an innovative and creative way, which are laymanised for the public to understand.

**Job Scope**
- Open and close up the gallery;
- Manage visitors’ registration, set-up, operations and tear down for events and/or activities;
- Engage visitors in the gallery on their experience
- Make daily rounds at regular intervals to ensure that exhibits are functioning and check for defects in the gallery;
- Prepare and submit daily reports which include visitorship, checks on gallery, status of defects in the gallery, etc;
- Stock take and replenish collaterals and premiums;
- Pack premiums for visits and/or events;
- Manage simple troubleshooting for the gallery’s exhibits and infrastructure
- Liaise with other vendors and contractors to ensure that above daily duties are carried out properly;
- Attend the fire safety briefings, fire drills and handle incidents such as accidents with injury or illness, any acts of disturbance or violence and acts of mischief or vandalism in the gallery;
- Manage and schedule volunteers;
- Perform non-cash transactions for sales of merchandise, monitor stock levels, and conduct inventory counts; andAny other tasks as assigned

**Requirements**:

- Good communication, adaptive reasoning and interpersonal skills;
- Meticulous, independent and service oriented;
- Proficient in Microsoft Office;
- Relevant customer service experience;
- Presentably attired in office wear.
- Basic knowledge of the exhibit content and be familiar with the gallery layout.
- Be familiar with organisation’s bizSAFE documents such as Risk Assessments, Safe Work Procedures, fire escape routes and fire emergency procedures

**The Opportunity**
- 5 minutes from MRT
- Be prepared to work on weekend and public holidays
- Off on Monday (unless it is a public holiday)
- 8.15 am to 6.15 pm (10 hours inclusive 1 hour lunch break)



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