Technical Deployment Manager
3 days ago
**ROLES AND RESPONSIBILITIES**
**PROJECT AND PROGRAM MANAGEMENT**
- Ownership of the technical implementation of the deployment
- Develops project implementation plans/task lists for deployments, leads internal project kick-off
**VENDOR MANAGEMENT**
- POC for vendors on deployment specific questions/concerns
- Coordinates onsite efforts with vendors and submits and manages PR/PO requests, as appropriate
- Responsible for staying abreast of vendor work status, and communicating updates to CPM
**TECHNICAL ACUMEN**
- Experience in the IBX data center environment
- Supports data collection and metrics analysis, manages initiatives to ensure accuracy and installed base data integrity
- Support deinstall process where required
**DESIGN VALIDATION / TROUBLESHOOTING (Good to have)**
- Leads feasibility review of design packages
- Validates customer order requirements
- Proposes alternative solutions as required
- Offers solutions to resolve customer non-standard order requirements
- Manages implementation-related customer escalations
**CROSS TEAM COORDINATION**
- Liaises with internal operations team to:
- Facilitate smooth service delivery
- Ensures provisioned services meet / exceed customers' expectations
- Review third party vendor quotes
- Negotiate delivery lead times
**REQUIREMENTS**
- Bachelor’s degree in Computer Science or related field
- 2 + years of experience as a Project Manager preferably from, data centre background (facilities management or telecom as alternatives)
- Technical knowledge should include facilities management, networking relating to infrastructure e.g., physical layer, cabinets, containment.
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