VP, Principal Production Services

JOB DESCRIPTION
Job title: Principal Production Services
Corporate Title: VP
Department: Group Technology
Location: Singapore

Company overview
Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department overview:
Nomura's IT department provides technology solutions to support the company's business activities. The team works closely with senior leadership, business units, and stakeholders to develop and implement effective IT strategies, providing guidance on technology selection and implementation while ensuring system reliability, security, and scalability. Nomura's IT team specializes in software development, infrastructure management, cybersecurity, and data analytics and is known for providing exceptional service to clients. With a strong track record and commitment to innovation and global reach, Nomura's IT department is well-positioned to continue driving growth and success in the financial industry.

Role description:
Responsibility
You will be part of leadership team to provide Production Services Support to the International Wealth Management businesses for a wide range of core wealth banking platforms and applications.
This role involves driving operational excellence, managing incidents, coordinating with development teams, and implement best practices for production support.
The ideal candidate will have a strong technical background, excellent problem-solving skill and the ability to work collaboratively across departments.
He/she will have a forward thinking, strategic attitude with the ability to proactively identify trends, resolve issues and drive continual improvement through innovative technologies.
Come join a busy, dynamic production services team dedicated to providing 1st and 2nd line production support excellence

Skills, experience, qualifications and knowledge required:
• Degree holder minimum 10 years of experience with at least 3 years' experience in Production Support management role.
• Minimum 3 years' of experience in Avaloq Banking System a must
• Hands on experience in Oracle 19c, MSSQL, UNIX and Windows operating environments and strong experience of working with Unix based applications - ability to write scripts and work on automation
• Previous experience working on MarginMan System is optional
• The ability to analyse and support trade information, instrument setup, market data, price valuation, client statement from various platform is essential.
• Experience with electronic trading applications that have FIX connectivity to external trading application such as Bloomberg to send/retrieve information.
• Demonstrate strong leadership skills being able to provide direction to numerous and diverse teams in a fast paced environment. Motivating teams to adopt best practices both in their work their team's performance.
• Naturally take ownership of issues and projects and be the type of person who doesn't avoid challenges. Confident with adhering to procedure and resilience when faced with demanding clients.
• Have a problem solving mind set with the ability to review service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues.
• Take ownership of issues and see through to completion as well as diligently managing end-to-end Change/Release processes across the wealth management systems.
• Be able to diagnose and effectively communicate/escalate incidents and problems to senior management with confidence.
• Be able to build strong, collaborative relationships with the business, application development teams, Infrastructure and other functional groups globally.
• Customer focused with gravitas and professionalism. Ability to influence our stakeholders at all levels of the organisation.
• Experience in the role of coach/mentor to junior members of the Production Services team to cultivate junior talent.
• Be an excellent communicator and listener.

Preferred:
• Completed Avaloq Certification training
• ITIL v3 or similar qualifications
• Knowledge of market data and financial models will be advantage
• Practical understanding of FIX protocol
• Understanding on cloud operations, microservices, python/perl and excel skill
• Communicates well & across all levels
• Demonstrate basic financial understanding in FX/MM/Equity/Derivatives and associated front to back operational workflow

Diversity Statement
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.
DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer