AVP / Senior Associate, Specialist, Strategic Business Planning, Consumer Banking Group

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Our team is responsible for developing and implementing strategies to drive business outcomes, which includes identifying market opportunities and customer value propositions by customer segments, as well as developing a customer-centric central engagement model. The team will work with various product teams to grow the income and profitability of the DBS/POSB Retail & Treasures customer segment by leveraging Customer Insights and Data-Driven Marketing. Purpose Develop & implement innovative process to maturity, leading to unique customer journey leading to positive financial impact. Initiate changes to reduce individual/corporate branch arrival behaviour through journey improvements/changes using available service points. Branch staff runs on a different tempo and their priorities are different, you will oversee all branch communication related to MTJ ensuring that the staff are up to date on progress and look forward to upcoming changes. Scope of work includes: 1. Implement improvements and initiatives relating to customer journey and employee journey 2. Support team initiatives which contribute to Branch Banking strategic initiatives with domain knowledge and in branch process expertise 3. Ensure operational risk review activities are completed in a timely and appropriately manner Key Accountabilities: 1. Oversee the execution of administrative support and risk review activities within branches 2. Align to the team goals of reducing demand and improving operational efficiency 3. Actively engage with both customer and employee journeys, ensuring smooth implementation of change management, and fostering adoption through clear communication and monitoring 4. Support customer experience and staff engagement initiatives 5. Identify and suggest new opportunities to reduce arrivals in a measurable way, leveraging domain knowledge/expertise Requirements Degree/Diploma Holder in Business, Engineering or IT preferably with minimum 2 years of relevant work experience. Possess a sound knowledge of the Bank's products & services. Familiar with customer metrics in branch Understanding design thinking is a plus Good organisational and analytical/problem solving skills Excellent team player with strong interpersonal skills and good written and verbal communication skills Creative and has an eye for beauty/simplicity Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements. -en