Support Specialist

2 days ago

Singapore Cognizant Full time

Role Overview: The AV EBC Engineer provides audio/visual conferencing support as part of the FS Team, ensuring high-quality AV experiences for meetings and events. This position is based onsite; remote work is not available. Key Responsibilities: Provide AV (Audio/Visual) conferencing support and coordinate troubleshooting with on-site technicians. Configure, troubleshoot, set up, and maintain AV systems and related equipment. Independently manage critical AV meetings, including executive and director-level sessions. Respond to ad-hoc AV support requests from senior stakeholders. Install, test, and support IP Phones, AV systems, and conference calls. Configure iPads for conference room calendar integration. Conduct daily device checks of AV equipment at designated locations. Support vendors during new AV device installations and onsite troubleshooting. Operate AV devices (e.g., Neat Boards, Neat Pads, Neat Bars). Support end-user computing devices (desktops, laptops, Apple devices, tablets, thin clients, mobile devices, peripherals). Manage stockroom of peripherals and laptops, including quarterly audits and disposal as directed. Provide customer support at Tech Lounge, prioritizing and resolving inquiries. Install new programs, manage updates, and provide technical support. Provide hands-on support for network, server, and conferencing teams. Install, maintain, and troubleshoot client software and hardware onsite or remotely. Troubleshoot and resolve tickets within agreed service levels (SLAs). Assist in developing and documenting process improvements. Provide technical support for events, video conferencing, and audio/visual setups. Requirements: Minimum Diploma in IT, Engineering, or Audio Visual, or equivalent experience. At least 2 years' experience with Mac OSX in an enterprise environment, including installation and troubleshooting. Solid knowledge of Mac and Windows operating systems and latest technologies. Experience with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) is preferred. Experience with ticketing systems (e.g., ServiceNow). Excellent analytical and customer service skills. Commitment to continuous learning and skills development.

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