VP, Ops Transformation Strategy

Business Function Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardisation. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions. Responsibilities Project Management & Execution:Participate in key initiatives for Group Ops Transformation and play a key role in project management and reporting. Identify and communicate timely Project RAIDs (Risks, Assumptions, Issues, Dependencies). Project Master Data Management: Maintain the process and tracking of workflows-workbenches enablement and GenAI (Generative AI) use-cases deployment plans and benefits tracking across Group Operations. Cross-functional Collaboration & Liaising:Work closely with Line Ops, Technology teams, Finance teams, RDU controllers, UORMs, Data stewards, etc. to drive consistent and fast progress on initiatives. Stakeholder Communication:Organise and support in providing project management and governance updates via various forums, working groups, and senior management meetings. Senior Leaders' Presentations: Drive preparation & story-boarding of CEO / Group Heads' monthly-bimonthly updates and annual budget reviews. Data-driven Operating Model: Use & develop data-driven operating model for senior stakeholders' update (such as dashboards, control towers, etc.). Platform Financials Management & Governance: Run the performance management forecast and budgeting process for the underlying Platforms to drive strategic initiatives. This includes appropriate analysis of key business drivers & trends, as well as preparation of insights and commentary. Work closely with Technology and various team to monitor expenses, ensure timely accruals, and provide timely update on the progress of initiatives and enhancements. Continuous Improvement:Proactively identify areas for process enhancement and support initiatives to strengthen the project management and transformation operating model in Group Ops. Requirements Minimum Experience: 7+ years of experience from banking industry - consulting or technology for financial services. Banking & Tech knowledge: Good understanding of consumer and/or corporate banking products and processes will be a plus. Project Management: Be able to plan and deliver cross functional initiatives using strong project management and organizational skills. Stakeholder Management: Be able to manage multiple senior stakeholders. Ability to work independently and effectively in a team at the same time. Storytelling: Ability to craft and deliver a compelling narrative to senior leadership level. Strong PowerPoint and MS Excel skills for crafting business narrative. Focus on Impact: Ability to manage ambiguity, anticipate likely points of controversy, escalate as appropriate, and devise next step actions towards end outcome to create impact. Financial Acumen: Strong analytical & financial management skills of financial planning, forecasting, budgeting, and project investment management/ prioritization, managing large spreadsheets, and making sense of business drivers and their impact on financials. Data Acumen: Strong data skills to derive insights from multiple datasets and unstructured information flowing in from various channels. Knowledge of data analytical tools would be of advantage. Meticulous: Comfortable with managing and analysing voluminous data, with an eye and attention to detail. Communication: Excellent verbal and written communication skills, strong analytical and problem-solving skills. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.