Client Service Specialist

1 day ago

Singapore Bank of Singapore Full time

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today

Bank of Singapore opens doors to new opportunities.

Client Account Services provide account services support in areas of account documentation review, screening, static and data inputs, as well as account control and monitoring to Relationship Managers across all BOS locations through the account lifecycle from onboarding, periodic review, and maintenance till account closure.

This role reports into Account Control and Monitoring Team, where the candidate will be responsible for timely and accurate static maintenance, dormant account reviews, blocking/ unblocking services, trawling, quality assurance and account closures. Key stakeholders will include Relationship Managers/ Assistant Relationship Managers, Compliance and Operations.

Overview

  • Ensure all processes are done timely, accurately and in compliance with regulations and processes.
  • Facilitate blocking and unblocking of accounts" process accurately and timely.
  • Check and performing closure of accounts in Bank's core systems.
  • Conduct monthly Dormant Account Review exercise.
  • Effectively handles clarifications, queries, exceptions, and investigation matters.
  • Responsible to update bank-initiated maintenance in the bank's core systems.
  • Update procedures/ internal guides periodically.
  • Provide staff coverage to team members.
  • Open to new tasks as required by the business.
  • Reports to Team Lead of Account Control & Monitoring Team.
  • Requires at least diploma or higher.
  • Meticulous and detail oriented.
  • Strong communication skills, both verbally and in writing.
  • Ability to work effectively as part of the team.
  • Ability to work independently with minimal direction.
  • Working knowledge of Microsoft applications, especially Excel.

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