Governance Consultant

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you. About the Role We are seeking a dynamic and experienced professional to lead and manage the daily operations across multiple sales channels, while driving strategic projects, business analysis, and performing testing on the initiatives. This role is critical in ensuring operational excellence, supporting transformation efforts, and enabling agile responses to a fast-paced and evolving insurance landscape. WHAT YOU WILL DO: Sales Channels Operations Management Oversee daily operations across various sales channels (e.g., brokerage, bancassurance, digital, direct). Ensure timely resolution of operational issues and support channel performance. Collaborate with internal and external stakeholders to optimize workflows and service delivery. Project Management Develop comprehensive business cases to support new initiatives, system enhancements, or process changes. Perform cost-benefit analysis, ROI projections, and risk assessments. Present business cases to senior leadership and governance committees for approval. Lead and manage cross-functional projects from initiation to implementation. Develop project plans, track milestones, manage risks, and ensure timely delivery. Liaise with business units, technology, product, compliance, and other departments to ensure alignment. Business Analysis Gather and analyse business requirements from stakeholders. Translate business needs into functional specifications and process improvements. Conduct impact assessments and feasibility studies for new initiatives. Testing & Quality Assurance Coordinate and execute User Acceptance Testing (UAT) for system enhancements and new initiatives. Develop test cases, manage defect tracking, and ensure quality delivery. Work closely with technology and vendors to ensure system readiness and stability. Training & Presentation Develop and deliver training materials and sessions for internal teams and sales channels. Conduct presentations to senior management, project stakeholders, and channel partners. Support change management efforts through effective communication and knowledge transfer. W HAT YOU SHOULD HAVE: Bachelor's degree in Business, Insurance, Technology, or related field. PMP, Agile, or other project management certifications. Minimum 5 years of relevant experience in insurance, financial services, or related industries. Proven track record in managing daily operations, projects, and business analysis. Strong understanding of sales channel dynamics and distribution operations. Excellent communication, stakeholders' management, and problem-solving skills. Strong presentation and facilitation skills; able to engage diverse audiences. Ability to thrive in a fast-changing and high-pressure environment. Proficient in MS Office, project management tools, and business analysis techniques. Experience with digital transformation or system migration projects. Familiarity with insurance products and regulatory requirements in Singapore. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.