Internship: Global Transaction Banking, Product Development, Channels

WHO WE ARE: As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Why Join Shape the future of digital banking experiences As a Channel Product Development Intern, you'll be at the forefront of designing and improving the digital channels our clients use to manage their transactions. You'll gain hands-on experience in understanding customer behaviour, exploring emerging technologies, and crafting solutions that enhance the user experience. How you succeed To excel in this role, you'll need to be a curious and analytical thinker with a passion for understanding customer needs. You'll be comfortable working with data, exploring new technologies, and contributing creative ideas to improve our digital channels. A proactive attitude and a willingness to learn are essential. What you do Your responsibilities will include: Customer Journey Analysis: Participate in customer journey mapping sessions to identify opportunities for improvement in our digital channels. Data Mining & Analysis: Analyze customer usage and transaction data to understand behaviour patterns and inform product development decisions. Technology Research: Research emerging technologies like blockchain and AI to identify potential applications for our digital channels. Content Management: Assist with the creation and maintenance of content for our intranet and public website to support new and existing customers. FAQ Development: Contribute to the development of frequently asked questions (FAQs) to address common customer inquiries. Who you work with The Product Development team within Global Transaction Banking is responsible for designing and delivering innovative digital solutions for our corporate clients. You'll collaborate with product managers, designers, and developers in a dynamic and collaborative environment. Who you are Open to learning and eager to contribute to a growing team. Currently pursuing an undergraduate degree in Business, Finance, IT, or a related discipline. Proficient in Microsoft Excel, PowerPoint, and Word. Demonstrated ability to analyze data and extract meaningful insights. Learning Objectives This internship will provide you with: A comprehensive understanding of the product development lifecycle in a digital banking environment. Practical experience in data analysis, customer journey mapping, and technology research. Opportunities to develop your analytical, communication, and problem-solving skills. Valuable insights into the evolving landscape of digital transaction banking. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.