Technical Operations Lead

7 hours ago

Singapore Alpsoft Technologies Pte. Ltd. Full time $90,000 - $120,000 per year

Responsibilities:

  • Managing, motivating, and mentoring technical staff, including hiring, training, and performance evaluations.
  • Contributing to the development and implementation of the company's technology strategy.
  • Managing and optimising the use of technical resources, including personnel, equipment, and software.
  • Overseeing the implementation, maintenance, and troubleshooting of technical systems and infrastructure.
  • Effectively communicating technical information to both technical and non-technical audiences, and collaborating with other departments and stakeholders.
  • Ensuring the quality and reliability of technical systems and processes.
  • Identifying and mitigating potential technical risks.
  • Provide guidance to team members to provide accurate data for reporting and analytic purposes
  • Continuous to analyse and improve SOP on a regular basis, e.g. monthly review

Qualifications:

  • Strong technical knowledge in relevant areas (e.g., device lifecycle management).
  • Ability to lead, motivate, and manage teams effectively.
  • Understanding of ITIL methodologies and best practices.
  • Excellent written and verbal communication skills.
  • Ability to identify and resolve technical or personnel or customer satisfaction issues.
  • Ability to align technical initiatives with business goals.
  • Ability to make sound decisions related to technical or personnel or customer satisfaction matters.

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