Junior IT Support Assistant
1 week ago
We are seeking a highly motivated and detail-oriented IT Support Assistant to join our IT team. You will be the first point of contact for our employees experiencing technical issues, providing essential support to ensure our systems run smoothly and efficiently. Provide first-line technical support to employees and troubleshooting hardware and software issues.
Roles & Responsibilities
- Assist with the setup, configuration, and deployment of new computers, peripherals, and software.
- Manage user accounts, permissions, and access rights in various systems.
- Document IT support requests, resolutions, and procedures accurately.
- Assist with system & network troubleshooting and basic server maintenance.
- Maintain inventory of IT equipment, other IT supplies and software licenses.
- Escalate complex issues to senior IT staff when necessary.
- Source and co-ordinate with vendors for procurement, maintenance and support issues
- Educate users on best practices for IT security and system usage.
Requirements:
- Possess Diploma, Higher Nitec in any relevant IT/ Computer Science
- Ability to perform diagnosis of technical issues
- Able to communicate well with end-users & have a strong sense of responsibility
- Bilingual as need to liaise with Mandarin speaking users
- Proactive and a good team player, with a positive working attitude and able to follow instructions
- Able to work independently and work as a team
- Willingness to travel for on-site support is needed.
- Talented fresh graduates are welcome to apply.
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