Trainee Cabin Services Officer

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

There will be 2 core job functions under this role and shortlisted candidate will be working on either 1 on rotational basis.

DUTY ROOM

• Obtain latest flight updates and disseminate to concerned parties:
• Latest aircraft schedules and changes in timings
• Aircraft parking bay, handling timing and other relevant updates
• Liaise with airport control office and airline representative on the below and inform other operating units concerned:
• Airlines orders/last minute orders
• Servicing status and problem
• Aircraft on ground, late arrival of aircraft
• Prepare daily flight summary for submission to Finance
• Raise documents for uplift of inflight items, as requested by airlines in addition to the normal order
• Raise Ad Hoc Activities Note (AHAN) for handling of adhoc flight handling
• Control the return of Supply Note, Service Report, Customs Form (Air Store Inward Declaration)) and submit these documents to Cabin Admin section
• Cover the responsibilities/duties of other Officers in the Duty Room as and when necessary
• Monitor and disseminate message to staff of inclement weather via walkie talkie, paging system etc and inform airline operation center.
• Follow safety and health procedures at work area and report unsafe work conditions, behaviors and workplace incident

DEPLOYMENT, VEHICLE CONTROL AND DELIVERY

• Plan vehicle allocation and deployment of drivers
• Monitor the drivers movement to ensure precision timings are met
• Monitor additional or last minute uplift of meals, drystores, amenities or bar items ordered by crew
• Monitor the flight movements allocated to the drivers to ensure sufficient time provisioned
• Adjust the driver's flight allocation if there is a clash of services
• Inform the supervisor of any clash in services or late deployment
• Monitor the number of vehicles that are serviceable and the number of staff rostered per shift
• Maintain and Control the issue and receipt of vehicle keys
• Arrange vehicles for washing, fumigation, refueling, repairs and send for preventive maintenance
• Monitor the movement of vehicles and control parking of vehicles at loading bays to avoid congestion
• Inform Maintenance regarding the breakdown of vehicles
• Follow safety and health procedures at work area and report unsafe work conditions, behaviours and workplace incidents
• Any other duties which may be assigned by Section Head and Cabin Service Supervisor from time to time

Key Requirement

• Ability to work in a multicultural, multi ethnic environment and maintain effective working relations with people of different national and cultural backgrounds
• Ability to establish priorities and to plan, coordinate and monitor work plans
• Good facilitation skills to conduct training sessions for small to medium sized groups
• Solid analytical and problem solving
• Ability to quickly learn new systems, processes and procedures and adapt local practices to industry standards
• Ability to work on teams, work at detailed level and understand the larger picture
• Good oral and written communication skills
• Comfortable to work 6-day a week on rotating shift