Information Technology Engineer

6 days ago

Pioneer, California, Singapore Chemical Industries (Far East) Limited Full time $60,000 - $120,000 per year

Job Responsibilities:

Technical Support & User Services

  • Optimized and maintained network infrastructure, servers, and endpoints, improving system uptime and reliability.
  • Partnered with external vendors to resolve complex technical issues, reducing downtime and support costs.
  • Oversee Microsoft 365 environment administration including user account management and security policies.
  • Enhanced collaboration and knowledge sharing by managing SharePoint Online environments and document systems.
  • Configure user permissions, site structures, and workflow automation.
  • Ensure system backups, updates, and security patches are applied consistently.
  • Deliver first and second-level technical support for hardware, software, and network issues.
  • Respond promptly to user requests and resolve technical problems efficiently.
  • Manage the complete lifecycle of IT equipment including setup, configuration, maintenance, and decommissioning.
  • Maintain detailed documentation of support requests and resolutions.

Security & Compliance

  • Monitor Bitdefender EDR and other security tools to detect, analyze, and respond to potential threats or incidents.
  • Implement and enforce IT security policies and procedures in alignment with ISO 27001, Cyber Trust Mark, and NIST standards.
  • Ensure compliance with data protection regulations and industry standards.
  • Conduct regular security assessments, daily vulnerabilities monitoring and patch management, leveraging Bitdefender EDR insights, and recommend improvements to strengthen defenses.

Project Participation

  • Support IT projects including system upgrades, migrations, and new technology implementations.
  • Create user guides, technical documentation, and training materials.
  • Participate in vendor evaluations and technology planning initiatives.

Job Requirements:

Professional Qualifications

  • Diploma or Bachelor's degree in IT, Computer Science, or a related field

Experience

  • Minimum 3 to 5 years of IT support, SharePoint administration, Microsoft 365 suite, IT & Cybersecurity policy experience, including at least 3 years in a senior leadership role within public listed and/or chemicals companies

Technical Expertise

  • Strong proficiency in Windows OS, Microsoft 365 suite, and network troubleshooting, Active Directory and endpoint management
  • Knowledge of backup systems, security tools, and IT service management practices. Understanding of system integration principles

Soft Skills

  • Excellent problem-solving abilities with strong analytical thinking
  • Good communication skills for technical and non-technical audiences
  • Customer service orientation with patience and professionalism
  • Ability to work independently while collaborating effectively with teams and vendors
  • Strong organizational skills with attention to detail and documentation

Preferred Qualifications

  • Microsoft certifications (Microsoft 365, Azure, SharePoint, or Dynamics 365)
  • ITIL Foundation or other IT service management certifications
  • Security certifications (Security+etc.)

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