Assistant Boutique Manager, SG

4 days ago

Singapore Nespresso Full time $90,000 - $120,000 per year
Position Snapshot

Location: Assigned Nespresso Boutique

Company: Nespresso Singapore

Full-time

At least 6 years in customer / retail services and 4 years of supervisory experience as a team leader


Position Summary

As our Assistant Boutique Manager, you will be responsible for the smooth daily running of the Boutique to ensure the sales and profit performance and also the customer service level.

You will act as an ambassador for the Nespresso brand in the Boutique and ensure that the team understands the Nespresso purpose and culture.

You will also support the Boutique Manager in her/his daily activities and deputize in his/her absences.


A day in the life of...

You will ensure consistency of the Nespresso Brand and the holistic customer experience through boutique set-up and operations procedures, monitor the Service Excellence and provide the right guidance and improvement advice and distribution of daily tasks of coffee specialists.

Maintain a pro-active approach in advising prospects and Club members on Nespresso products and services and also understanding their needs.

You will also be the custodian for cash and inventory management and to ensure compliance to all Company guidelines & standards and to local regulatory requirements.

You will train and coach the Coffee Specialists and ensure the implementation of coaching programme and monitor results to enhance and improve the Customer Experience in Boutique

What will make you successful
  • University degree or equivalent in Business Management/Retail/Hospitality
  • 6 years in customer/retail services and 4 years of supervisory experience as a team leader
  • Ability to analyze commercial data, monitor Key Performance Indicators (KPIs) and team's performance and follow-up with action plans
  • Strong service orientation
  • Flexibility and willingness to work in a shift planning environment, required at opening/closing time
  • Meticulous and attention to details
  • Work well under pressure in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Good knowledge of Microsoft Office applications

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