Customer Care Officer

6 days ago

Central Region, Singapore PERSOL Full time $2,800 - $3,500 per year

Job Purpose

To facilitate policyholders', distribution representatives' and business partners' email queries on our product and services which will contribute to the overall positive customer experience with the company.

The Job

  • Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
  • Manage and resolve policyholders', distribution representatives' and business partners' issues related to insurance matters;
  • Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
  • Provide excellent customer service experience; and
  • Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
  • Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
  • Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
  • Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

  • 'A' Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
  • 3 years' experience in customer servicing role (Life Insurance) - Preferred & not a MUST have
  • Comfortable talking to customers from all walks of life
  • Comfortable chatting through typing via live chat system with financial representatives
  • Good interpersonal and communication skills
  • Possess a pleasant and cheerful disposition
  • A team player who works well in a dynamic environment

Location: Eunos (5 mins walk from MRT)

Working Hours: Mon to Fri, 9am to 6pm

Salary: Between $2800 - $3500 (Depending on experiences)

Prorated Completion Bonus upon completion of the Contract

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg No: R Lee Soon Nam)

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