Head Barista

Come Join the Burnt Ends Hospitality GroupFounded by Chef-Owner Dave Pynt, Burnt Ends is a modern barbecue restaurant in Singapore's Dempsey Hill serving modern Australian barbecue and boutique wines and spirits in a fun, relaxed atmosphere. At the heart of this modern barbecue restaurant is an open kitchen concept with a custom four-tonne, dual cavity oven, and four elevation grills. Burnt Ends writes new menus daily and believes that there is magic that comes from cooking with wood.

Job Description

• Review staff roster to ensure adequate manpower for the team
• Monitor opening, operating, and closing of shifts for the coffee/ tea section
• Plan operational budgets for the team
• Develop strategies to achieve coffee/ tea sales targets according to customers' profiles
• Analyse inventory levels to propose purchases for the team
• Coordinate crisis response and recovery activities in accordance with business continuity policies
• Translate team members' skill requirements into learning and development plans
• Analyse current customers' profiles and beverage preferences to provide targeted recommendations
• Deploy customer service standards to drive organisation's customer experience goal
• Recommend initiatives to minimise customer service performance gaps
• Implement customer loyalty strategies
• Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
• Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Monitor team's adherence with the organisation's Workplace Safety and Health (WSH) policies and procedures
• Review existing work processes and procedures in accordance with process improvement reviews
• Propose to management on the initiatives for continuous improvement within the team
• Plan continuous improvement activities within the team
• Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
• Create new coffee/ tea beverage recipes based on customers' profiles and beverage preferences
• Monitor the preparation of coffee-based beverages and teas
• Monitor the operations of Point of Sales (POS) Systems when managing beverage order

Requirements

• At least 1 year of experience in specialty coffee and the coffee industry
• No minimum cert required
• Be a model barista, with excellent communication skills and customer service
• Excellent knowledge of FOH systems, ordering and inventory
• Understand health and safety, and basic food hygiene practices
• Focused perspective on what a high-functioning coffee bar looks like and how to execute
• Detail oriented, punctual and well disciplined
• Able to work evenings, weekends, and holidays

Benefits:

• Medical insurance
• Dental coverage
• Monthly incentives
• Annual performance bonus
• Strong growth and development opportunities
• 12 days Annual leave + 1 day Birthday leave
• 1.5x OT pay for hours worked beyond 44 hours per week

If you're passionate about food, love working with a great team, and want to be part of something new and exciting, we'd love to meet you Apply now and be part of our dynamic team