Application Support Engineer

2 weeks ago

Central Region, Singapore Peoplebank Singapore Pte Ltd Full time

Application Support Engineer (Production Support)

Location: Central, Singapore (Onsite / Office-based)

Contract Type: 1-Year Contract

Overview

We are looking for an Application Support Engineer (Production Support) to support a large-scale modernisation project (COBOL/Java backend, React frontend) hosted on AWS. You will play a key role in ensuring the modernised systems are operationally ready, stable, and compliant, working closely with project, operations, and infrastructure teams through transition, go-live, and steady-state support. This role suits someone with a strong application operations and production support background who enjoys structured processes, incident/problem management, and collaborating across teams in an enterprise environment.

Top 3 Must-Have Skills

  1. Strong experience in leading application operations and production support for modernisation or large-scale enterprise systems.
  2. Hands-on expertise with COBOL and Java-based applications, including operational readiness for modernisation projects.
  3. Solid knowledge of AWS services, monitoring tools, and ITIL processes (incident, problem, change management).

Key Responsibilities

  • Support transition and operational readiness activities for the modernisation project (COBOL/Java backend, React frontend).
  • Assist in defining and maintaining operational processes, including monitoring, alerting, escalation procedures, and support documentation/runbooks.
  • Work with Business Analysts, developers, and infrastructure teams to troubleshoot production issues, perform root cause analysis, and resolve defects.
  • Contribute to cutover preparation and knowledge transfer, ensuring operations teams are ready to take over after go-live.
  • Ensure compliance with security, audit, and enterprise standards, following established guidelines, risk controls, and governance.
  • Support SLA/OLA tracking and reporting, highlighting breaches or potential risks to the Operations Lead in a timely manner.
  • Participate in Disaster Recovery (DR) and Business Continuity (BCP) activities, including test execution, documentation, and follow-up actions under the guidance of the Operations Lead.
  • Prepare service delivery reports, meeting materials, and operational dashboards, providing clear and concise updates to stakeholders.
  • Actively participate in maintenance and support meetings, documenting action items and ensuring closure of follow-up tasks.
  • Assist in exit plan execution, ensuring knowledge capture, documentation, and smooth handover in the event of vendor transition or contract closure.

Additional Skills & Attributes

  • Familiarity with React or other modern frontend applications from an operational/support standpoint is an advantage.
  • Strong analytical and problem-solving skills, with a structured approach to incident and problem management.
  • Good understanding of enterprise environments, governance, and control frameworks.
  • Excellent communication and collaboration skills, comfortable engaging with technical and non-technical stakeholders.
  • Strong documentation habits for SOPs, reports, dashboards, and support runbooks.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.  

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Ahmad Ilyas bin Azhari

Consultant – IT & Digital

EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

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