Application Support Analyst

6 days ago

Central Region, Singapore UST Global (M) Sdn Bhd Full time

Job Summary

The Application Support Analyst is responsible for ensuring the smooth operation, maintenance, and support of business-critical applications. This role involves troubleshooting issues, providing user assistance, and collaborating with technical teams to enhance application performance and reliability.

Key Responsibilities

Application Monitoring & Maintenance

  • Monitor application performance and availability.
  • Perform routine health checks, backups, and apply patches or upgrades.
  • Ensure compliance with security and operational standards.

Incident Management & Troubleshooting

  • Respond to and resolve application-related incidents promptly.
  • Diagnose root causes and implement corrective actions.
  • Escalate complex issues to development or infrastructure teams.

User Support & Training

  • Provide first-line support for application queries and issues.
  • Assist users with functionality and best practices.
  • Develop and maintain user guides and training materials.

Collaboration & Coordination

  • Work closely with developers to report bugs and suggest improvements.
  • Participate in testing new releases and deployments.
  • Coordinate with IT teams for integration and performance tuning.
  • Collaborate closely with manufacturing, engineering, and automation teams to identify and resolve system and process issues.

Documentation & Reporting

  • Maintain accurate records of incidents, changes, and resolutions.
  • Prepare regular reports on application performance and support metrics.
  • Document processes and ensuring knowledge base is up to date.

Others

  • Support business continuity and disaster recovery activities to ensure production resilience.
  • Ensure all application support activities comply with factory security, safety, and quality standards.
  • Proactively identify opportunities for process improvement, automation, and system optimization to enhance production efficiency.
  • Require on-call support during critical incidents.

Required Skills & Qualifications

Must Have

  • Bachelor's degree in computer science, IT, or related field
  • 3–5 years of relevant experience in application support
  • Strong understanding of application architecture and databases
  • Experience with troubleshooting tools and ticketing systems
  • Basic programming/scripting skills (e.g., .NET, JavaScript, Python, C#, C++)
  • Database Skills including Oracle, Postgres, BigData Solutions
  • Agentic AI Basic Core Skills
  • Excellent problem-solving and communication skills
  • Ability to communicate effectively in English (verbal and written)
  • Willingness to work on-site and provide on-call support during critical incidents
  • Knowledge of incident management and root cause analysis

Good to Have

  • Experience with Rest API, Web backend, SQL and No-SQL databases
  • Familiarity with DevOps tools and CI/CD pipelines
  • Experience working with cross-functional teams (e.g., manufacturing, engineering)
  • Ability to create user guides and training materials
  • Experience in business continuity and disaster recovery planning
  • Understanding of factory security, safety, and quality standards

Nice to Have

  • Knowledge of ITIL processes (Incident, Problem, Change Management)
  • Familiarity with cloud platforms (AWS, Azure)
  • Experience with monitoring tools (e.g., Zabbix)
  • Understanding of information security best practices and compliance standards
  • Experience in automation and process improvement initiatives

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