Counselling Psychologist

Role Overview

The Counselling Psychologist plays a pivotal role in delivering high-quality and professional counselling to Employee Assistance Program (EAP) services for Lyra Health's clients in Singapore. This role serves as the initial point of clinical contact, conducting comprehensive assessments, managing cases, and delivering short-term structured counselling via phone, video, or chat.

The Case Manager ensures effective triage and assignment of cases to appropriate network providers, monitors progress, and conducts quality reviews to maintain clinical and operational excellence. The role requires strict adherence to clinical protocols, regulatory compliance, and data privacy standards (e.g., PDPA), while ensuring services align with Lyra's global care standards.

Key Responsibilities

Clinical Responsibilities

• Provide counselling and psychotherapy to EAP & retail clients, including standardized psychological testing and clinical interviews, formulate client difficulties and provide intervention.

• Develop and implement individualized, evidence-based intervention based on treatment plans using therapeutic modalities such as Cognitive Behavioural Therapy, Dialectical Behavioural Therapy and Acceptance Commitment Therapy. All therapeutic interventions must be evidence-based therapy.

• Able to provide interventions in different modalities for individual, group, and family counselling to address issues such as anxiety, depression, trauma, grief, relationship problems, stress management and other disorders (according to the DSM-V-TR) that are causing significant distress from a mental health point of view.

• Provide crisis support/critical incident support and deploy Critical Incident Stress Debriefing (CISD) module whenever requested of needed by customers (on demand basis).

• Ad hoc requests within the realm of your expertise as a Counselling Psychologist.

Service & Operational Excellence

• Adhere strictly to operational standards and clinical protocols established by Lyra and local regulatory requirements in Singapore.
• Engage in regular clinical supervision and continuing professional development (CPD) activities to maintain and enhance professional competence
• Coordinate seamlessly with internal teams (e.g., Network Associate, other Counselling Psychologists, call centre) to ensure smooth client journeys and effective support.
• Identify opportunities for service improvement within the EAP delivery process and escalate any issues or complex situations to the Clinical Team Leader as appropriate.
• Provide support in reporting clinical and operational metrics, and assist with client communication where required.
• Maintain accurate and timely documentation of all case activities, capturing case details, assignment records, review findings, and operational metrics in the clinical database with precision and confidentiality.

Case Assignment, Review & Audit

• Assess incoming EAP cases and make appropriate assignments to qualified counsellors and therapists within Lyra's Singapore network, considering client needs, clinical specialty, geographical location, and counsellor availability.
• Monitor assigned cases for progress, client satisfaction, and adherence to care plans.
• Conduct regular case reviews and audits to ensure compliance with internal standards of operations, ethical guidelines, and clinical quality.
• Identify trends or patterns from case reviews that may indicate areas for service improvement or additional training for network providers.

Quality & Compliance Adherence

• Operate with a strong business and commercial awareness, applying an in-depth understanding of EAP services to all clinical interactions.
• Maintain strict compliance with Singapore's mental health system, regulatory frameworks, data privacy laws (e.g., PDPA), and professional standards.
  Contribute to ensuring consistent quality and adherence to clinical governance across all EAP service delivery.

Requirements

• Master's degree in Psychology, Counselling, or a related field.
• Registration with SAC (Singapore Association for Counselling) or Singapore Psychological Society is mandatory .
• At least 3–5 years of experience in a clinical or EAP setting.
• Proven experience in critical incident management and short-term counselling.
• Demonstrated ability to assess clinical cases and make appropriate referrals/assignments.
• Familiarity with conducting clinical case reviews and audits.
• Familiarity with Singapore's mental health system and regulatory frameworks.
• Strong business and commercial awareness with a comprehensive understanding of EAP services.
• Excellent communication (verbal and written), interpersonal, and active listening skills.
• Ability to manage a diverse caseload effectively and work independently while adhering to established protocols.
• Proficiency in using clinical databases, online communication platforms, and Microsoft Office Suite.
• Empathetic, client-centered approach with strong problem-solving abilities.