Associate Executive, Health Promotion

You will play a key role in supporting the administrative and operational functions of the Community Hearing Clinic, ensuring that frontline services are delivered efficiently and with professionalism to provide patients with a positive and seamless experience.

Responsibilities:

• Register patients and schedule appointments efficiently and accurately
• Facilitate the consent-taking process by clearly explaining procedures and forms, referring clinical queries appropriately
• Collect payments and provide financial counselling where necessary
• Reconcile daily collections and billing forms, ensuring timely submission to the Business Office
• Maintain accurate patient records, including data entry and filing
• Handle basic enquiries from patients, General Practitioners (GPs), and SingHealth Polyclinics (SHPs)

• Support clinic quality assessment processes, including:

• Distributing patient education materials

• Administering patient feedback and satisfaction surveys
• Assisting patients with survey completion
• Ensuring timely collection and submission of responses
• Monitor and maintain clinic inventory, including stationery, non-medical consumables, and forms, by tracking usage, recording stock levels, and promptly escalating low-stock alerts to the Assistant Manager to ensure uninterrupted clinic operations
• Provide cross-coverage support to Community Hearing Clinics as needed
• Manage filing systems and maintain organised documentation for Community Hearing Clinics
• Any other duties assigned from time to time

Requirements:

• Diploma in any relevant discipline
• Minimum 2 years of working experience, preferably in healthcare or social service-related industry
• Good interpersonal & communication skills
• Able to work independently with minimal supervision
• Proficient in Microsoft Office