Guest Relations Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and...

**Responsibilities**: - Assist in overseeing the day-to-day operations of the Front Office, including night shift. - Supervise the Guest Relations team to ensure smooth delivery of exceptional services to guests and members. - Assist in conducting daily briefings so all team members are aware of hotel activities including; VIPs in house, group movement,...

Responsibilities: - Assist in overseeing the day-to-day operations of the Front Office, including night shift. - Supervise the Guest Relations team to ensure smooth delivery of exceptional services to guests and members. - Assist in conducting daily briefings so all team members are aware of hotel activities including; VIPs in house, group movement,...

**Additional Information** **Job Number**25110401 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, 189763 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to...

A leading hospitality organization in Singapore is seeking a Front Office Supervisor to manage guest relations and coordinate front office duties. The ideal candidate will possess excellent guest service skills and the ability to multitask in a dynamic environment. Responsibilities include supervising front office operations, handling guest inquiries, and...

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor...

**What do we expect from you?** Under the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Services employee is responsible for answering all calls within three rings, recording guest’s needs, and ensuring an appropriate resolution. The...

Assist to resolve customer issues effectively. - Supervise working of all ground staffs to ensure effective guest services. - Analyze all requirements of facility and ensure compliance to all applicable policies and codes and resolve all disputes and labor issues for facility. - Provide optimal level of services to all customers coming into the restaurant. -...

Assist to resolve customer issues effectively. - Supervise working of all ground staffs to ensure effective guest services. - Analyze all requirements of facility and ensure compliance to all applicable policies and codes and resolve all disputes and labor issues for facility. - Provide optimal level of services to all customers coming into the restaurant. -...

Job Scope & ResponsibilitiesLead the guest relations team to deliver a seamless, personalized, and memorable fine dining experience .Greet, welcome, and escort guests with warmth and professionalism, ensuring special requests and preferences are met.Oversee reservations and seating arrangements, coordinating with the service team for smooth guest flow and...