IT Operations Specialist

4 days ago

Singapore GYK TALENSYNC PTE. LTD. Full time $90,000 - $120,000 per year

Job Summary

We are seeking an experienced IT Operations Specialist with knowledge of Public Key Infrastructure (PKI) and endpoint testing to join our team on a contract basis. In this role, you will be responsible for ensuring the stability and security of critical systems, coordinating operational teams, and supporting government-wide technology initiatives. You will also be involved in testing, quality assurance, and asset management to ensure smooth business operations.

Key Responsibilities

  • Lead and manage an operations team to maintain and support secure IT products and systems.
  • Ensure uninterrupted management of card production systems and PKI services in line with service level agreements.
  • Work closely with agencies and internal teams to gather requirements and deliver timely solutions.
  • Analyze business needs, evaluate impact of change requests, and propose process or system improvements.
  • Track and manage project deliverables, documentation, and change requests for governance purposes.
  • Perform evaluation testing, inspection, and acceptance of PC hardware and software.
  • Conduct quality assurance testing for changes to end-user equipment (e.g. security patches, software upgrades).
  • Propose and support hardware/software upgrades and technology refresh initiatives.
  • Manage and maintain project asset inventories, ensuring accurate and up-to-date records.
  • Support equipment rollouts and inventory requests across organisations.
  • Conduct regular hardware asset and software license audits, including capacity planning and forecasting.

Requirements

  • Prior experience as a desktop support engineer or IT operations specialist, with hands-on experience in administering PCs (laptops, desktops) and peripherals.
  • Strong working knowledge of Windows environments and related technologies.
  • Experience with PKI systems and/or card production is an advantage.
  • Familiarity with IT business analysis and quality assurance testing.
  • Basic network troubleshooting skills.
  • ITIL Service Operations certification (or equivalent) preferred.
  • Knowledge of IT asset management processes and tools.
  • Strong analytical and problem-solving skills with the ability to interpret data effectively.
  • Good communication and interpersonal skills, able to work independently and in team settings.
  • Ability to explain technical issues to non-technical stakeholders and senior management.
  • Strong customer orientation, resourcefulness, and ability to multitask in a dynamic environment.

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

Only shortlisted applicants will be contacted. By submitting your application, you agree and consent to GYK TalenSync Pte Ltd and its related entities collecting, using, and/or disclosing your personal data to relevant third parties, where necessary, for purposes including job application processing, career guidance, research, and other administrative matters, in accordance with our Privacy Policy at

Gabriel Pang

Registration Number:

GYK TalenSync Pte Ltd

EA License No: 23C1806

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