Quality and Compliance Coordinator

*Position Purpose*

Certis Security Australia is seeking a talented and meticulous Quality and Compliance Co-ordinator, based in Macquarie Park, Sydney, to provide administrative and operational support to the Quality and Compliance Lead and functional leads across Regulatory & Licensing Compliance, Quality Assurance & Audit Management, and Incident Management. This role is essential in maintaining compliance documentation, assisting with audits, managing reports, and ensuring smooth departmental operations.

Play a central role in ensuring our operations meet the highest standards and contribute to making our landscape Safer, Smarter, Better.

About Certis

Certis Security Australia is one of the country's leading security service providers, with a workforce of over 3,000 employees nationwide. We deliver industry-leading security solutions, combining state-of-the-art technology with highly skilled personnel to ensure the highest standards of protection. As part of the Singapore-headquartered Certis Group, we provide integrated security solutions encompassing operations technology, aviation security, frontline protection, and concierge services to clients worldwide.

About You

As the Quality and Compliance Co-ordinator, you'll take the lead in driving quality assurance and compliance within our operations, ensuring adherence to regulatory requirements and internal standards. This role focuses on developing and implementing quality management systems, conducting audits, and fostering a culture of continuous improvement. You will work closely with internal stakeholders to ensure Certis maintains its reputation as a trusted provider of security solutions.

• Proven ability to deliver results in a complex business environment.
• Expertise in quality assurance, regulatory compliance, and process improvement.
• Strong analytical and problem-solving skills.
• Highly developed communication, organizational, and influencing skills.
• Ability to work collaboratively with other business units.
• Advanced organizational and time management skills.
• Drive and ambition.
• Exceptional attention to detail.
• Proficiency in using quality management software.
• Willingness to travel.
• Experience in the security industry is desired but not essential; an appreciation for Security and ability to think laterally and cross-industry experience essential.

*Key Responsibilities*

• Develop and implement quality management systems to ensure compliance with regulatory requirements and internal standards.
• Conduct regular audits and inspections to identify areas for improvement.
• Develop and deliver training programs on quality and compliance.
• Monitor and analyze quality metrics and trends.
• Collaborate with internal teams to address quality issues and implement corrective actions.
• Foster a culture of continuous improvement and operational excellence.
• Maintain up-to-date records of quality and compliance activities.
• Ensure adherence to contract review and signing processes.
• Foster a culture of collaboration, coaching, and knowledge sharing.

*Benefits & Culture*

What We Offer:

• Highly competitive salary.
• A variety of employment options under a Hybrid Working Model that encourages balance.
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide.
• A well-being program that provides advice about mental, physical, and financial well-being.
• An Employee Assistance Program (EAP) that is available to employees and their families.
• Cultural Diversity and Inclusive Work Environment - built on the foundations of RESPECT.
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.
• Annual Employee Engagement Survey and Action Planning Outcomes to promote a culture of improvement.

*Diversity Statement*

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

*Certis Security Australia Master License*

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW

• ACT

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW

• ACT

• QLD

• WA SA 72311

• SA ISL 235794

• VIC Z S

• VIC Z S

• NT 1093

• TAS