Care Coordinator Local Area Coordinator

Job Responsibilities:

1) To act as a local, accessible point of contact in agreed areas (Bedok) to:

• Build individual, family and community capacity and resilience through providing advice, information, connections and practical short-term support to anyone in the local community; and

• Build long-term relationships with between 40 to 60 individuals along with their families and carers, enabling them to:

o Access information in a variety of ways that are useful

o Be heard, in control and make choices

o Identify their personal strengths, goals and needs

o Find practical (non-service) ways of doing the things they want or need to do

o Develop and use personal and local networks

o Plan for the future and use practical support to make it happen

o Connect with, be part of, and contribute to local community life

o Access support and services if required – in the right place and at the right time

o Reduce need for or dependency on formal, funded services, wherever possible

2) To build strong partnerships with communities, agencies and services (including multi-disciplinary teams) to develop and increase their capacity to meet people's needs and those of their families and caregivers.

3) To contribute to the consistent and effective delivery of Local Area Coordination

Connecting people (60%)

• To work with a high degree of autonomy

• To assess and adapt to a variety of situations and manage challenges that may not have been encountered before.

• To build and maintain effective working relationships with individuals, families and communities in a local area to explore not only what that good life look like but how to make it happen through developing local solutions to meet their goals.

• To exercise appropriate judgement and tact to provide just enough support to individuals and their families

• To promote opportunities for involvement, participation and contribution of individuals in a variety of ways.

• To support access to accurate, timely and relevant information and assist individuals, families and communities to access information through a variety of means.

• To promote self-advocacy and provide advocacy support, as required.

• To build and maintain effective partnerships with a wide range of colleagues and partners contributing to effective practice.

Community development and capacity building (15%)

• To actively develop partnerships with individuals, families, local organizations in the community and the broader community to promote more opportunities for contribution and build a more inclusive community.

• To develop and maintain a clear understanding of local community strengths, resources, connections, gaps and opportunities.

• To develop a sound understanding of the key issues facing individuals in the community including people with disabilities, mental health issues, caregivers and older people to influence and guide local area planning and policy development.

  Administration and information management (10%)

• Organize and contribute administrative records in line with the policies and for the effective operation of the programme and team

• Ensure proper records are maintained for all introductions in the local area

• Provide any information and data for programme's reporting purposes Ensure the principles and practice of local area coordination are understood and communicated appropriately to individuals, families, communities, colleagues and partners

• Prepare appropriate reports and monitoring data to support programme evaluation, and to present information and provide advice within own area of expertise to support and influence decision making

Professional development and supervision (15%)

• Undertake training and development related to the position

• Participate effectively in supervision, performance and development process and reviews, team meetings, working groups and other meetings as required, with a view to ensuring personal and organizational continuous improvement

• Pursue development opportunities as agreed with the supervisor, and utilize the learning from these opportunities in practice Participate in the training of new employees, colleagues, and partner agencies where required to support the development of local area coordination

Job Requirements:

• The role may occasionally require working with individuals, families or caregivers during times of urgent need, which could fall outside standard working hours, including weekends.

• A relevant degree or postgraduate qualification (or equivalent) in fields such as healthcare, social care, education, or community development is essential. Alternatively, significant and relevant experience working with individuals and communities to address complex issues will be considered.

• A minimum of 5 years' experience in healthcare, social services, or community services. Case Management experience is a preferred but not essential.

• Experience in positively engaging with individuals and families from diverse backgrounds and with differing needs and abilities, while maintaining a non-judgmental, person-focused approach.

• Experience in supporting individuals to identify their goals, strengths, and needs, and, when appropriate, helping them develop a plan to achieve their life aspirations.

• Experience of supporting people to build and sustain natural relationships / circles of support

• Experience in influencing, managing and supporting change at the individual, family, community and/or organizational levels

• Experience in self-advocacy and advocacy

• Knowledge of policies across health and social care services for people of all ages

• Excellent communication and negotiation skills to build and nurture trusting relationships and partnerships with a range of people and organizations at a personal, service and community level

• Experience of setting goals, managing own work and competing priorities, using initiative and exercising judgment

• Experience of being capable of working with a degree of autonomy, analysing issues and reaching creative solutions

• Experience of being able to record and present complex issues in a clear and concise manner both verbally and in writing

• Experience of being able to work closely, sensitively and effectively with a wide range of professionals, agencies, communities and people from diverse backgrounds

• Evidence of being able to constructively challenge existing processes and practice

• Experience of being able to identify existing resources and opportunities within communities and, with communities, support creative responses to build stronger, more resilient, better resourced, more welcoming and inclusive communities

• Proficient in using relevant IT systems and digital tools to support effective work practices.

• Proficiency in speaking local dialects would be an added advantage.