IT Technician

We are seeking a proactive and skilled IT Technician to oversee all aspects of our company's information technology and ERP systems. The ideal candidate will provide comprehensive IT support across our multiple sites, with a particular focus on ensuring the seamless operation of systems critical to our manufacturing processes. This is a hands-on role that requires a strong technical background, excellent problem-solving abilities, and a collaborative spirit.

Key Responsibilities:

• IT Infrastructure Management:

• Administer, maintain, and support the entire network infrastructure, including LAN/WAN, servers, firewalls, routers, switches, and access points.

• Manage and troubleshoot virtual environments, primarily using VMware.
• Ensure the security and reliability of all hardware, software, and IT systems.

• Manufacturing Systems Support:

• Provide system administration and first-level support for ERP systems like Infor Syteline, Odoo, or other factory-specific applications (e.g., MES).

• Support and maintain specialized systems such as CCTV, VoIP phones, and door access systems.
• Troubleshoot issues related to the integration of IT with manufacturing equipment and production lines.

• Helpdesk & User Support:

• Act as the primary point of contact for all IT-related helpdesk inquiries.

• Provide hands-on and remote support for hardware, software, and application issues.
• Manage email configurations and troubleshoot issues for platforms like Outlook and Teams.

• Security & Maintenance:

• Plan and implement regular system backups and disaster recovery procedures.

• Develop and execute a robust plan for Windows patching and updates to minimize operational downtime.
• Enforce and maintain network security policies to ensure compliance with company and industry standards.

• Vendor & Project Management:

• Coordinate with external vendors for the procurement of IT equipment and services.

• Oversee the implementation of IT projects, ensuring they are completed on time and within budget.
• Propose, develop, and document IT policies, processes, and procedures.

• Documentation & Reporting:

• Maintain detailed and accurate documentation of all IT systems, network configurations, and asset inventory.

• Prepare and present reports on IT system performance, security incidents, and project progress to management.

Requirements:

• Education: Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Experience: At least 4 years of hands-on experience in a related IT support or systems administration role, preferably within the manufacturing or a similar industrial environment.

• Technical Skills:

• Proven experience with MS Windows Server administration and troubleshooting.

• Strong knowledge of IT networking principles (TCP/IP, LAN/WAN, etc.).
• Experience with VMware, Active Directory, and firewall management.
• Familiarity with ERP systems; knowledge of Infor Syteline is a significant advantage.

• Personal Attributes:

• A proactive, self-driven, and analytical mindset with a strong ability to take initiative.

• Excellent communication and interpersonal skills to effectively interact with vendors, colleagues, and management.
• A meticulous, hands-on team player who is prepared to take on new challenges.