Account Manager

6 days ago


Tuas, Singapore RMS MARINE & OFFSHORE SERVICE (SINGAPORE) PTE. LTD. Full time $80,000 - $120,000 per year
Roles & Responsibilities
  • Manage key customer accounts with a strong customer-centric approach
  • Act as a bridge between business managers and customers to ensure smooth communication and understanding
  • Promote and share the full range of goods and services offered by RMS
  • Play a defining role in communication with the Customer Center and HQ Sales team, responding to urgent enquiries and handling complaints
  • Drive sales revenue for business in local docking shipyards and site projects through the local branch office
  • Lead the team or act as a sounding board and sparring partner for other Key Account Managers in the local branch
  • Mentor junior staff on work-related issues and professional development
  • Handle customer requests including sales quotations, itinerary changes, re-routing, and last-minute requirements
  • Receive and host customers during visits to the local office
Working Requirements
  • Diploma or higher in a related field, or equivalent experience and training
  • Broad knowledge of the shipping industry and chain partners
  • Strong customer orientation and problem-solving skills
  • Excellent commercial acumen and ability to add value to customers
  • Experience maintaining strong relationships with shipping lines and/or ship management
  • Minimum 5 years of experience in a similar role
  • Proficiency in MS Office and ERP systems
  • Strong verbal and written communication skills, fluent in English
  • Stress resistant and able to perform under tight schedules
  • Adaptable and willing to work in a rapidly changing, growing environment

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