Information Technology Support Engineer
2 days ago
Information Technology Support Engineer (Software @ Tuas, may involve shift work)
Location:
Tuas, Singapore
May involve shift work after March 2025
Job Responsibilities:
- Customer Feedback Handling:
Record and categorize customer feedback, track issue resolution progress, and provide timely updates to customers. - Technical Support & Training:
Offer remote operational guidance and on-site training to ensure customers can properly use and maintain equipment. - Report Statistics & Analysis:
Collect and organize after-sales issue reports, classify problems, and standardize solutions. - Internal Support & Collaboration:
Provide internal technical support and customer service, assisting the operations manager with data statistics and analysis. - Workflow Optimization:
Improve end-to-end workflows to enhance service quality and optimize customer experience. - Defect Reproduction Testing:
Reproduce reported defects, collaborate with R&D on quality issue resolution, and track improvements to enhance product quality.
Qualifications:
Education:
Bachelor's degree or above in Computer Science or related fields. Exceptional candidates may be considered regardless of formal education.
Experience:
Minimum 3 year of relevant experience; outstanding fresh graduates may also be considered.
Technical Skills:
- Familiarity with Linux, server configuration, network protocols, SQL, Oracle databases, and Git (or other code management tools).
- Proficiency in Java, Python, or other programming languages.
- Knowledge of SVN, Git, or other version control systems.
Skills:
Proficient in Microsoft Office.
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