Modern Work Consultant

CloudPoints Consulting is a born in the cloud organisation involved in the architectural design, installation and configuration of Microsoft Azure and Microsoft 365. CloudPoints Consulting Group is made up of teams who are dedicated, passionate, intelligent, and self-motivated individuals who ensure high customer satisfaction in the consulting engagements we deliver to our customers.
**Role Description**:
The role at CloudPoints Consulting is to implement cloud technologies such as Microsoft Azure and Microsoft 365 for our customers. This role will focus specifically on the Microsoft Modern Workplace and Desktop motion and requires you to interact directly with customers and ensure the continuity and customer satisfaction of services delivered.
**Responsibilities**:
- Install, configure, troubleshoot Microsoft Intune deployments
- Configure and setup Windows 11 Autopilot deployments
- Designing and configure Microsoft Entra ID including modern identity solutions around Conditional Access, Multi Factor Authentication, Privileged Identity Management
- Integrating on-premises Active Directory with Microsoft Entra ID with Microsoft Entra Connect architectures.
- Serve primarily as a billable resource for on-site and remote technical consulting engagements.
- Communicate with clients to coordinate technical engagements and set engagement expectations.
- Work with customer IT staff to complete technical engagements and transfer technical knowledge together with detailed documentation.
- Handle any follow up technical issues and participate in the resolution of these issues through to completion.
- Report updates and communicate project updates diligently within the project timelines.
- Communicate updates and progress to Project Managers and Team Leads.
- Build relationships with customers to maintain a good customer feedback.
**Requirements**:
- Passed Microsoft Exams MS-102 Microsfot 365 Administrator / MD-102 Endpoint Administrator
- Expert knowledge and ideally 5+ years' experience with Windows Client OS and Microsoft Intune
- Experience with System Center Configuration Manager or Microsoft Configuration Manager - good to ahve.
- Experience with Microsoft AutoPilot deployment
- Experience managing Apple iOS, Android with Intune
- Experience with Microsoft Entra ID, Active Directory, Group Policy and Microsoft 365.
- Experience with Apple Business Manager (DEP, VPP) and/or Samsung Knox.
- Extensive PowerShell knowledge and experience.
- Understanding of Single Sign On technologies including Kerberos, SAML and OAuth.
- Relevant industry (ITIL preferred) and Microsoft certifications.
- Proficient with Microsoft Office products - Word, Excel, PowerPoint, Visio, Project, SharePoint, OneDrive, and Teams.
**You will/possess**:
- Previous support or consulting experience will be highly regarded.
- Must have a strong focus on customer satisfaction and demonstrate a high level of personal ethics and integrity.
- Strong verbal and written communication skills.
- Exhibit ownership and accountability.
- Strong attention to detail and accuracy in tasks performed.
- Be able to work independently and with mínimal direction to deliver tasks.
- Great interpersonal skills and confidence to engage with customers and internal users.
- Ability to travel regional and international when required.
- Friendly and down-to-earth person who can have a laugh
**Benefits and Perks**
- Overseas travel opportunities/secondment for engagements in other offices within Asia Pacific.
- Flexible working hours.
- Focus on healthy work and family life balance.
- Professional Development including exams and certifications.
- Employee Stock Options.