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2 weeks ago
Responsibilities:
- Provide first level troubleshooting of devices, maintenance of laptops and tablets
- Installation and configuration of operating systems and softwares for users
- Assist users on operating system, email, hardware and software related issues
- Deployment of PC, notebook and printers as requested by users
- Assist in troubleshooting network and wireless connectivity issues
- Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.
- Coordinate with 3rd party or equipment vendors to resolve problems
- Other ad hoc duties assigned.
Requirements:
- Minimum NITEC in IT relevant discipline
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
- Knowledge of operating systems, software applications, and remote connection systems
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