Associate Director

Job Description:
About Us

Join the National University of Singapore (NUS) Finance Team – Where Innovation Meets Excellence

At NUS, the Office of Finance stands as a dynamic and strategic partner, driving financial sustainability and operational excellence. Our team plays a crucial role in overseeing financial planning, optimising resources, and enabling the University's ambition and innovation.

We are at the forefront of formulating, reviewing, and analysing the University's operating, strategic, and capital budgets. Through strong governance, robust financial processes, and cutting-edge systems, we ensure every dollar is put to its best use, fueling research, education, and transformation.

Why Join Us?

Make an Impact: Play a key role in shaping financial strategies that influence the University's growth and global standing.

Growth & Development: We believe in continuous learning, offering mentorship, career development, and upskilling opportunities.

Collaborative Culture: Join a high-performing team that values trust, innovation, and excellence.

Finance Transformation: Be part of initiatives leveraging SAP S4 Hana, AI-driven analytics, and digital finance solutions to drive efficiency and future-ready finance operations.

If you are passionate about finance, thrive in a dynamic environment, and want to be part of a team that drives meaningful impact, we'd love to hear from you

Join us and be a part of shaping the future of finance at NUS

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Job Overview
We are seeking an experienced and driven Concur Team Leader to lead, optimize, and evolve the Travel & Expense (T&E) Management process at NUS, ensuring operational excellence, policy adherence, and continuous improvement by overseeing the Concur Central Admin Team (CCAT), driving innovative process enhancements and fostering strong stakeholder partnerships.

*Job Description
Roles and Responsibilities*
Reporting to Head of Finance Shared Services, the incumbent's role will involve:

Leadership & Team Management

• Lead a team of 25 at CCAT, fostering a high-performance, collaborative, and solution-oriented culture aligned with organizational objectives
• Spearhead and manage high-impact CCAT-led projects and strategic initiatives, demonstrating strong leadership in T&E process transformation and innovation
• Provide coaching, guidance, and critical escalation support to resolve complex T&E issues, ensuring seamless day-to-day operations and service excellence

Process Excellence & System Optimization

• Leverage deep expertise in SAP Concur and S/4 HANA to drive best practices, automation, and continuous improvements in T&E processes
• Proactively identify and implement opportunities for workflow streamlining, enhanced control mechanisms, and improvements in Concur user experience
• Establish and monitor key performance indicators (KPIs), conduct comprehensive data-driven analysis, and implement corrective actions to optimize T&E performance and compliance.
• Develop, enhance, and maintain robust T&E analytics, dashboards, and reporting capabilities to empower data-driven decision-making for various stakeholders

Stakeholder & Senior Management Engagement

• Serve as a trusted advisor to senior leadership on T&E policies, critical pain points, and strategic enhancement initiatives.
• Lead and facilitate high-level stakeholder consultations, including Concur Review Committee discussions, to ensure alignment and consensus on major T&E process changes prior to implementation
• Drive proactive change management initiatives (e.g., roadshows, targeted communications, user forums)

Compliance, Audit & Cross-Functional Collaboration

• Ensure rigorous adherence to all NUS T&E policies, internal audit requirements, and relevant regulatory standards to safeguard financial integrity
• Partner key external vendors, including Travel Management Companies, SAP Concur Support, and banking partners, to deliver optimal T&E solutions
• Collaborate with across functions to ensure robust integration of T&E processes with broader financial operations.

*Qualifications*

• Degree in Finance, Accounting, or equivalent qualifications
• A minimum of 10 years of experience in T&E management ideally within a large-scale, complex organizational environment.
• Experience with SAP Concur (or comparable enterprise-level expense management platforms), demonstrating a proven track record of successfully leading system implementations, upgrades, or process enhancements.
• Demonstrated experience in leading and developing high-performing teams
• Ability to manage diverse cross-functional stakeholders with successful outcomes
• Strong verbal and written communication skills and the ability to articulate complex issues clearly
• Individuals who possess strong analytical skills and use a data driven approach to provide insights and support decision making

The position is only open to Singaporeans and Permanent Residents.

More Information
Location: Kent Ridge Campus

Organization: National University of Singapore

Department : Office of Finance

Employee Referral Eligible: Yes

Job requisition ID : 29801