AVP/Senior Associate, Digital Transformation Specialist, Group Operations Capability Centre

3 days ago

Singapore DBS Bank Full time $120,000 - $180,000 per year

About the role * To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as HK, TW, IN* To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc)* To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc)* To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot Job Responsibility * Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.* Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements.* Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs.* Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs.* Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions. Job Requirements * Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management.* Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.* Familiarity with large language models (LLMs) and their applications.* Excellent analytical and problem-solving skills.* Ability to work effectively in a team-oriented environment.* Strong communication and presentation skills.

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