Full Time Front of House

2 weeks ago

Singapore Platinum Fitness SG Full time $30,000 - $50,000 per year

Join our dynamic team at Platinum Fitness and be the first point of contact for our customers We're looking for a reliable, personable, and proactive Front Desk Associate to deliver excellent customer service and ensure smooth daily operations at our gym outlets.

Key Responsibilities:

As a Front Desk Associate, you will be responsible for maintaining high service standards and operational efficiency. Your day-to-day duties will include:

Front Desk Operations:

  • Greet members and guests professionally and warmly
  • Manage membership registrations and enquiries (in-person, phone, email, and digital platforms)
    Conduct sales of food, beverages, and merchandise

Safety & Cleanliness:

  • Enforce safety and hygiene guidelines within the gym
  • Maintain the tidiness and cleanliness of all common areas and facilities
    Assist with packing, cleaning, and moving of gym equipment as needed

Administrative & Reporting Duties:

  • Use digital systems and tools for membership, scheduling, and incident reporting
  • Ensure proper handover between shifts (handover/takeover documentation)
    Escalate any issues or incidents to the Studio Manager and General Manager promptly

What We're Looking For:

Skills & Attributes:

  • Strong communication and interpersonal skills
  • Problem-solving mindset and ability to work independently
  • Organized, reliable, and punctual with a "can-do" attitude
    Approachable personality and a genuine passion for working with people

Availability:

  • Able to work a fixed schedule of Sundays to Thursdays
  • Commitment to a minimum of 32.5 hours per week
    Willingness to work across multiple gym locations in Central Singapore

Qualifications & Experience:

Required:

Minimum 1 year of customer service or front desk experience

Preferred:

  • Valid First-Aid Certification
    Experience in fitness or wellness environments is a plus

Role Requirement:

  • Good communication, interpersonal, and problem-solving skills
  • Punctual, dependable, conscientious, and organized with a can-do attitude
  • Enjoys personal interactions and have an approachable personality
  • Able to commit to a fixed schedule of Sundays to Thursdays, with a mandatory 32.5 hours work week
    Able to rotate across multiple locations within Central Singapore as required

Certification / Prior Work Experience:

  • Prior customer service experience required
    First-Aid certification preferred

Physical Requirement:

Able to walk around the gym facilities, climb stairs, lift, clean and pack heavy gym equipment

Remuneration and Employee Benefits:

  • Base Salary + Sales Commission
  • Complimentary usage of gym facilities at any Platinum Fitness outlet (when off duty)
  • Corporate discounts at partner retailers

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